DHL EXPRESS OPENS ITS FIRST SHOPPING CENTRE SERVICE POINT AT MERRYLANDS, SYDNEY

• Open seven days a week, the new DHL Service Point, located at Stockland Merrylands shopping centre, enables customers to conveniently send shipments to more than 220 countries and territories
• Since 2019, consumer uptake of DHL Service Points has grown 65%
• Customers expected to send parcels to popular shipping destinations India, China, Lebanon, and the Philippines

DHL Express, the world’s leading international express service provider, has opened its first Australian shopping centre Service Point in Sydney. The 63-square metre store, located at Stockland Merrylands, provides customers with greater access to DHL’s express parcel shipment services, and enables them to ship to more than 220 countries and territories.

The company’s first standalone Service Point gives customers the option to lodge a shipment in-person, in addition to the company’s 13 existing Service Points across Australia. Customers can continue to book a courier pick-up at their home or business address through the MyDHL+ website.

“Until recently, our Service Points have been located near airports or in business parks, some distance from the main shopping areas frequented by consumers. During the pandemic, with the closure of Australia’s international borders, more people chose DHL’s express delivery service to send important shipments overseas to their family and friends. With this new retail Service Point at Merrylands, we’re stepping into the retail sector to make express delivery services more accessible and convenient for all our customers,” Gary Edstein, CEO and Senior Vice President, DHL Express Australia and Papua New Guinea said.

At the new Service Point, DHL staff will be available seven days a week to assist customers with international shipping advice and parcel packaging supplies. Merrylands was chosen as the most strategic location for the store following an analysis of the postcodes that most customers were travelling from to visit existing DHL Service Points in Sydney. The store is expected to cater to popular shipping destinations including India, China, Lebanon, and the Philippines.

Coincidentally, the opening of DHL Express’ first Australian retail store marks the company’s 50th year of operations in the country, with its first office established in Mascot, Sydney in 1972.  In the last three years, the number of shipments lodged by customers at DHL Service Points in Australia has grown 65%, prompting a need for more Service Points that are closer to consumers. DHL Express Australia plans to open more Service Point stores in Brisbane and Sydney in the coming 12 months to keep up with this demand.