Contact DHL eCommerce About A Shipment
Many of the answers you need may be found immediately in our Frequently Asked Questions (FAQs).
Also, only your sender or online shop can provide you a tracking number or answer questions about why a tracking number isn’t showing movement yet.
For other questions, please take a moment to fill out this quick form to reach our customer service team.
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You can also contact our customer service at +49 228 92 95 95 95 (English and French speaking only)
Opening Times: Mon-Fri 8 am - 6 pm
Please note that general customer service will be closed on public holidays.