FAQs for myDHLFreight
Non-existing Customer
Do I need to be a DHL customer to use the portal?
To use the myDHLFreight portal, you need a DHL Invoice ID, which is also known as the Account Number. If you are not a DHL customer yet and would like to become one, please contact your local sales team.
What are the key features of myDHLFreight?
In myDHLFreight you can:
- Self-register to login to the portal with a DHL Freight account
- Book a pickup and create freight documents
- Calculate your shipping cost
- Track a Shipment
- View your shipping history
- Create templates for your most common bookings
- Create and upload an address book
How can I register to the portal
You can register yourself by filling the registration form available at (countries to update the link)
Why should I be using myDHLFreight portal
Digitalize your transport processes full circle, from quote to invoice and shipment tracking - all in one portal. myDHLFreight provides easy access to a range of self-service tools to simplify your day-to-day shipping needs. Quote, book and track - all within a few clicks in just one portal, accessible 24/7
Which are the main differentiators towards existing solutions
Check your contract transport and additional service price before booking
Just single login to manage all key road freight needs, leave multiple logins behind
Giving time back to customer to manage their business –save time with ease of use and faster solution overall
Existing Customer
General FAQs
I do not remember my Account Number/Invoice ID
The account number is part of your DHL contract and can be found on your DHL invoice or by contacting Customer Support for account-related queries.
Can I use my name as a User ID?
To access myDHLFreight, you will need to use your email address as your login name.
How can I register to myDHLFreight?
You can self-register by following (country to paste the link) . Please refer to the tutorial video in case if any assistance needed
My Account number is not accepted by the system
Ensure the correct format is being used (no lowercase letters). If still not accepted, contact Customer Service.
Can I add more than one Accounts Number to the same profile
It is possible to add multiple accounts to your profile.
I have 2 accounts in different countries with DHL; can I register using one email ID
User can only exist in one country. The same email cannot be used in multiple countries. Therefore, separate IDs must be created for each country.
How long does it take to activate an account
The activation process can range anytime between 30 - 60 min during business hours. Once you submit the registration form; you can already start preparing your address book or creating templates.
What is an Account Reference
This field is optional and helps identify the account in case you have more than one account mapped to your profile
Shipment Booking
What does the “Save for future” tab do
The “Save for future” tab saves incomplete work and can be found under “Incomplete status” in the dashboard.
I don't want to see the price details twice when booking a shipment through the Quote function.
You can mention the requirement to the customer service team in case you wish to see the price details only during the booking
Can I change the default pick up address while booking shipment
It's possible to manually change your default address or choose the ‘pick up from a different address’ option.
What does ticking the "Non-Stackable" box mean?
By default, shipments are considered stackable. To opt for non-stackable, tick the corresponding option.
I cannot find the Additional Service that I want to use.
The portal will only display Additional Services applicable to the products.
I do not have all the dangerous good related information at hand, how can I book the shipment
To be complaint as per ADR standards it is recommended to have all the relevant documents while booking dangerous goods shipment. In case of a any required assistance you can contact the Customer Support team
What type of document can be uploaded?
The system supports files that are in pdf, xls, or docx format.
Will the price displayed be the same as my invoice?
This is an estimated price based on the entered shipment details and current valid tariffs and surcharges. The invoiced price can differ from the price displayed, for example due to incorrectly entered shipment details, changes in agreed surcharges or deviations to standard agreements or standard price zones. Surcharges beyond DHL's control can also occur. DHL is always entitled to invoice in accordance with applicable agreements without prior notice, even if it would differ from the above calculation. All prices are excluding VAT if nothing else is stated. Price estimations to remote areas can be subject to extra transportation costs if DHL does not normally distribute to the specific address. Please contact our customer service for further information.
After completing a booking, is it mandatory to print out the documents?
You can print the shipping documents and labels at later time – you can find them in the dashboard and in the booking confirmation emails.
Important - all shipment orders must have the shipping documents and labels printed and prepared before pickup to ensure timely handling.
Quotation
Will this portal display quotes for products not part of my contract?
For products not included in any of your account contracts, you will receive a quote at market rate price.
Can I receive a quotation for importing shipments?
It is required that the users have their billing country specified either in the 'From' or 'To' sections.
Is it possible to save the quotation information and complete the booking at a later time?
No, you cannot save the quote information. However, you can email or print the quotation information for future reference
How long will the quoted price remain valid?
The quoted price is normally valid for two weeks, but DHL Freight reserves the right the make change to the market rates without prior notice
Is the Quotation the final price that I will be charged for the shipment
This is an estimated price based on the entered shipment details and current valid tariffs and surcharges. The invoiced price can differ from the price displayed, for example due to incorrectly entered shipment details, changes in agreed surcharges or deviations to standard agreements or standard price zones. Surcharges beyond DHL's control can also occur. DHL is always entitled to invoice in accordance with applicable agreements without prior notice, even if it would differ from the above calculation. All prices are excluding VAT if nothing else is stated. Price estimations to remote areas can be subject to extra transportation costs if DHL does not normally distribute to the specific address. Please contact our customer service for further information
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Tracking
Is the tracking information for the shipment updated in real-time in the system?
The status of the shipment is updated after every milestone is achieved however; there could be some intermission during update.
When I book multiple pieces in one shipment, can I track each package individually?
Yes, you can track your shipment at a piece level. For more information, please refer to the Tracking Tutorial
Where can I locate the template that is used for bulk uploading of addresses
The Address Book option, found in the Tools section, allows you to export an Excel file that requires updating. For more information refer to the video tutorial
Tools
Can I customize the shipment data using the shipment manager
You can download the data in excel format and then align the data as per your requirement
Where can I locate the template that is used for bulk uploading of addresses?
The Address Book option, found in the Tools section, allows you to export an Excel file that requires updating. For more information refer to the video tutorial
General
How long are saved shipments stored in the dashboard?
The saved shipment stays for 30 days in portal; however, the data is saved without the price information; as this needs to be recalculated by the system when you book the shipment
What are the steps to cancel or modify a shipment that has already been booked?
In case of any cancellation or amendments, please contact Customer Support team
I need to access my previous shipments that were booked before I started using myDHLFreight
You still have the option to access your previous portal and view your historical shipment data.
I forgot to print the labels after booking the shipment.
You can access your booking labels through the reprint option on the portal dashboard or your booking confirmation emails.
It is required for all Less Than Truck Load (LTL) shipments (EuroConnect, Eurapid) to be accompanied with labels to ensure timely handling.
I need to change the print setting for the documents that I print
You can access the printout settings by visiting the 'My Profile' section of your account.