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DHL eCommerce Customer Service

Whether you are receiving a shipment to your home or business, we want to help answer your questions about receiving or returning a shipment sent using DHL eCommerce.

Shipments Sent From Europe

Has your parcel already arrived in Bulgaria? 

If you aren't sure of the location of your parcel, visit our  Track and Trace service

Shipment Sent From Outside of Europe

If your shipment originated outside of Europe please contact our DHL eCommerce Customer Service Team for help determining who to contact.

Shipment Help

If you aren't sure where your shipment originated, please track your shipment with our Track and Trace service

If you don’t receive any tracking results or have other questions, please contact our DHL eCommerce Customer Service Team for assistance.

Find Your Contact

In order to save you time and confusion, we need to get you to the right customer service team. Across Europe we work with a number of top-notch partners, who are there to help deliver your parcel when and how you want it. Answer a few quick questions to find the right contact. 
 
Did your shipment originate in Europe?

Yes, my shipment was sent from within Europe

No, my shipment was sent from outside of Europe

I’m not sure where my shipment originated

Additional Customer Service Help

FAQs

From tracking number help to insurance claims

ServicePoint Finder

Find the closest location for pickups and returns

Contact Shipping Experts

For business shippers only. Contact our sales team