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DHL eCommerce Customer Service

Whether you are receiving a shipment to your home or business, we want to help answer your questions about receiving or returning a shipment sent using DHL eCommerce.

Shipments in Cyprus

Does your shipment ID start with 3 or 4 letters followed by up to 20 numbers? (Examples: JD123456789012345678 or JVGL123456789012345678) 

If yes:  please visit ACS for customer service

If no: please contact our DHL eCommerce Customer Service Team for assistance

Shipments Currently Outside of Cyprus

Please contact our DHL eCommerce Customer Service Team

Tracking Help

To get started, please track your shipment with our Track and Trace service

If you don’t receive any tracking results or have other questions, please contact our DHL eCommerce Customer Service Team for assistance.

Find Your Contact

In order to save your time and confusion, we need to get you to the right customer service team. Across Europe we work with a number of top-notch partners, who are there to help deliver your parcel when and how you want it. Answer a few quick questions to find the right contact.

Has your shipment arrived in Cyprus?

Yes, my shipment is in Cyprus

No, my shipment isn't in Cyprus

I'm not sure where my shipment is

Additional Customer Service Help

FAQs

From tracking number help to insurance claims

ServicePoint Finder

Find the closest location for pickups and returns

Contact Shipping Experts

For business shippers only. Contact our sales team