DHL Freight Claim Form

Please submit this form if you want to report a damaged or missing shipment

Most fields required

Shipment Information

Booking Number*

Please fill in booking number

Please enter your 11-digit booking number (e.g. 00012345678)

Your Information

Your Name*

Please enter your name.

Phone

Please enter your telephone number.

Email*

Please enter your email address.

You're reporting this claim as a:*

Company

Please state if you are reporting this claim as a company or as a private person.

Private person

Please state if you are reporting this claim as a company or as a private person.

Company (if applicable)

Please fill in the your company name.

Your own reference number (if applicable)

Please fill in the your reference number.

Please state if you are a consignee, consignor, freight payer or other.

Claim Information

Date of the damage*

Please enter the date of the damage.

Number of damaged/missing pieces

Please enter the number of damaged/missing pieces.

Please note that the number of damaged items cannot exceed number of total items on consignment. If your claim refers to more items from a pallet, please describe further in the field “Description of damage and goods” below.

Gross weight (kg) of damaged goods

Please enter the gross weight (kg) of damaged goods.

Enter gross weight (including wrapping) without decimals.

Please state which commodity group your damaged/missing goods comes under.

Enter commodity that closest describes the damaged/missing goods. E.g. Tire = Tools, Refrigerator = White Goods, Window = Building Materials.

Damaged/Lost Product (Goods Content)*

Please state which of your products were lost/damaged.

Enter the product that is damaged/missing. If your claim refers to more than one product, please describe further in the field “Description of damage and goods” below.

Please select yes, no or not relevant.

Visible damage: Visible damage on wrapping or on goods at delivery.

Hidden damage: No visible damage on wrapping or on goods at delivery. Damage was detected when unwrapping. Damage should be claimed latest seven (7) calendar days from delivery date.

Please select the outer wrapping your goods arrived in.

Please describe the outer wrapping

Please select which inner wrapping your goods came with.

Please describe the inner wrapping

Description of the Goods and the Damage/Loss*

Please describe the goods and the damage or loss.

Replacement Value (of Damaged/Lost Goods)*

Please state the replacement value of the goods – i.e. what will it cost to replace the damaged/lost items?

Estimated Value of the Claim in DKK*

Please state the value of the claim in DKK.

Please select the extent of the damage to your goods.

Total Damage/Goods Unusable: Goods cannot be used or be repaired.

Repair Possible: The damage can be repaired.

Price Reduction: Product can be retained for a compensation.

Documentation and Photos

Please note you can only upload a maximum 5 files and 10 MB in total. In case you have more or larger documents, you can send these via email to dhlfreightclaims.dk@dhl.com with reference to your company name and the date of damage.

In order to upload multiple files, please use and hold the Ctrl key while selecting all the relevant files in one go.

Can you upload a copy of the commercial invoice or other receipt?*

Yes

Please select yes or no

Upload

Please upload commercial invoice.

Attach commercial invoice, receipt or other document to prove the value of the goods.

Do you have any photos or other documentation to add?*

Yes

Please select yes or no

Upload

Please upload pictures or other documents.

Attach pictures of the entire goods and detailed picture of the damage, including inner- and outer wrapping.

Insurance Are your goods insured?*

Yes

Please select yes or no