Useful Information and Downloads
Local Certificates
Certificates and Policies
ISO 9001
ISO 14001
ISO 50001
ISO 45001
Good Distribution Practice (GDP) Certificate
Global Integrated Management System Policy
Terms and Conditions
General DHL Freight Terms and Conditions
NSAB General Conditions of The Nordic Association of Freight Forwarders
DHL Freight GoGreen Plus Terms and Conditions
Privacy Notice - DHL Freight Virtual Assistant chatbot ("Viva") (English)
Privacy Notice - DHL Freight Virtual Assistant chatbot ("Viva") (Danish)
Terms of Use - DHL Freight Virtual Assistant chatbot ("Viva") (English)
Instructions and Manuals
Member of the Danish Freight Forwarders Association and the Nordic Association of Freight Forwarders
All services rendered are subject to the General Conditions of the Nordic Association of Freight Forwarders (NSAB 2015). As contracting party cf. § 3 B the conditions limits the freight forwarder’s liability for loss of, deterioration of, or damage to goods to SDR 8.33 per kilo and for delay to the amount of the freight, and for all other loss to SDR 100,000 in respect of each assignment (§ 21). As intermediary cf. § 3 C the freight forwarder’s liability is limited to SDR 50,000 in respect of each assignment and totally in the event of any one occurrence to SDR 500,000 (§ 24). For storage, the total liability is limited to SDR 500,000 for damage occurring in the same occasion (§ 25). Special attention is directed to the network clause (§ 2); claims against the freight forwarder are statutebarred after one year (§ 28); and the lien on goods (§ 14) applies to both current and previous claims.