General FAQs for myDHLFreight

Yes, you need to be a registered and existing customer with DHL to use myDHLFreight portal. If you are not a DHL customer yet and would like to become one, please contact our customer support team.

In myDHLFreight you can:

• Book a pickup and create freight documents
• Calculate your shipping cost based on your agreed rates
• Track your shipment booked on the myDHLFreight portal
• View your shipping history
• Create templates for your most common bookings
• Create and upload an address book
• Handle multiple account numbers in one single User ID

Please complete the registration form found here. The only requirements for registration are an email address and your DHL Freight Account number or DHL Freight Invoice ID. Once you have completed the registration process, you will receive a confirmation email containing your login information.

Digitalize your transport processes full circle, from quote to invoice and shipment tracking - all in one portal.

myDHLFreight provides easy access 24/7 to a range of user-friendly self-service tools to simplify your day-to-day shipping needs.

Quote, book and track - all within a few clicks in just one portal. Streamline and significantly speed up your logistics processes, making them more efficient, transparent, and stress-free.

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• No more juggling multiple portals with different logins: All in one place including the ability to handle multiple accounts in one single profile
• Control and Transparency 24/7 through pricing based on customers' contracts
• Self-service features and streamlined processes provide more convenience and flexibility
• More efficient management of shipments combined with fast and reliable performance

The account number is part of your DHL contract and can be found on your DHL invoice or by contacting our Customer Support for account-related queries.

You can self-register by following this link. Please refer to the tutorial video in case if any assistance needed.

Ensure that the correct format is being used (no lowercase letters). If still not accepted, contact our Customer Support team.

Yes, you can add multiple account numbers to your profile. This can be done by simply clicking on ‘+Add another account’ button available in your Profile.

Each User ID can only be associated with one country, and a unique email address can only be connected to one Account. If you wish to access the portal for multiple countries, you'll need to create separate User IDs using unique email addresses for each country. ​

Our team is dedicated to ensuring that your activation process is as efficient and smooth as possible. Typically, this takes 30 to 60 minutes during our business hours. You can start preparing your address book or creating templates as soon as you submit the registration form, while your user account is being activated.

This field is optional and serves to help identify the account, especially if you have more than one account linked to your profile.

A Pallet account is only available for Swedish customers with a special agreement. It is used for EUR pallet transfers, including pallet balance transfers and empty pallet pickups.

To add an empty pallet account, simply navigate to "Pallet Accounts" on My Dashboard and click on "Add pallet account.“​

You can conveniently view your account balances for each pallet account right from My Dashboard. Just click on “Pallet Accounts.”

After booking empty pallets, please note that waybills are not stored in myDHLFreight. However, you can instantly print them right after the booking process, and they will also be automatically sent to your provided email address for your records.