Led by Chris Weeks, Director for Humanitarian Affairs at Deutsche Post DHL Group, a team of logistics leaders at DHL began working on a plan. They set up a "Disaster Response Team" (DRT) made up of our employees – a team that could quickly deploy to an airport after a natural disaster. The DRT's mission would be to prevent relief aid bottlenecks and ensure life-saving food and medical supplies get to victims as quickly as possible.
Weeks and his team didn’t have to wait long to test their new model. The first time a DRT deployed was to Sri Lanka following the tsunami in 2004. Thirty-five DHL volunteers from Dubai worked at Colombo International Airport for three weeks, unloading, storing, and reloading 6,000 tons of donated goods from 135 unscheduled cargo flights.
“While we had issues and it didn’t all go smoothly, we worked with the airlines, army, airport authorities, UN, NGOs, and ministries to keep the airport open so the aid could flow,” says Weeks. “The model worked, and the DRT was born.”
Since the tsunami, DRTs have been deployed 40 times to over 20 countries following earthquakes, floods, and cyclones. Today we have three teams based in countries around Dubai, Panama, and Singapore, with volunteers coming from every business unit. While the help provided is mostly airport related and experienced airside staff are crucial, DRTs also need general logistics, warehouse, and support staff.