Quick Answers to Common Tracking Questions

• If I do not have my tracking number, is it still possible to track my Express shipment?

  Yes, under certain conditions. We strongly advise you to make a record of your tracking number. If you have a reference number from the shipper instead, you can use our online Shipper’s Reference Tracking service.

• When I tried to track my DHL shipment, I received an invalid waybill error message. Why?

  The DHL Express Waybill for Time Definite shipments is a 10 digit numeric number (e.g. 1234567890, 2345678901), so please recheck the number and try again. If your tracking number does not fit this format, please try one of the other tracking systems.

• As an account customer with DHL, is there a tracking solution I can use to receive an overview of all shipments on my account?

  Yes, DHL ProView is a web-based shipment visibility and event notification tool specifically designed to improve tracking for DHL Express account holders. Please refer to your local DHL website to find out if DHL ProView is available in your country. While not available globally right now, it will be available in all countries in the near future.