Contact DHL eCommerce About a Shipment

Do you have an inquiry about a shipment sent using DHL eCommerce?

If you need immediate assistance, please call one of our agents at +972-3-9399799 (English speaking only) or fill out the quick form below and someone will be in touch. 

Hours: 

Monday – Friday, 8 am - 6 pm

Please note that Customer Service will be closed on the weekends, December 25 and January 1.

Your contact information

Please verify the field

First name*

Please enter your first name

Last Name*

Please enter your last name.

Email*

Please enter your email address.

Telephone number including your country code

Please enter your telephone number.

Please select your country/region.

Shipment ID/Tracking Number

Please verify the field

Please select the reason for your inquiry

Please describe your question or problem as specifically as possible*

Please describe your question or problem as specifically as possible

If you would like to learn more about how DHL uses your personal data, please read our privacy notice.