DHL SUPPLY CHAIN LAUNCHES CONNECTED CONTROL TOWER

All transport control functions are consolidated in its facility in Yashio, Shinagawa to optimize transport flows and supply chain visibility

DHL Supply Chain (DHL), the global contract logistics leader, has opened its first Connected Control Tower (CCT) in its Tokyo Distribution Center in Yashio, Shinagawa to offer standardized and centralized transport services with end-to-end visibility. Backed by a team of 28 experts, the CCT consolidates and optimizes a range of transport services ranging from order management, planning, vehicle management, track and trace, to administrative tasks such as bill settlement and reporting. This ensures that customers can access the information that they need at every stage of the process to support effective decision making for their supply chains.

Alfred Goh, President & Representative Director, CEO Japan and Korea, DHL Supply Chain said, “Customers are always our top priority at DHL. With our highly trained transport experts and centralized transport management system, this connected control tower solution will enable us to provide faster and more efficient services to our customers. Given the heightened uncertainty fueled by the ongoing pandemic, it is imperative that we adapt and adjust supply chains to everchanging situations, and the CCT allows us to do just that.”

At the CCT, customers can have a birds-eye view of the warehouse operations with full visibility of each centrally managed process, and observe Key Performance Indicators (KPIs) that are tracked by performance monitoring tools. The CCT embodies DHL’s unique transport value proposition and its differentiation by leveraging big data analysis to optimize the process and cost for customers, while ensuring sustained and efficient provision of quality logistics services.

Lance Piper, Vice President, Transport, Japan and Korea, DHL Supply Chain said, “It is becoming increasingly difficult to sustain independent transport network in the Japanese market. It is therefore essential to invest in technology platforms to support our customers’ end-to-end transportation needs. With our transport management systems and tools, our customers can enjoy full visibility and access real-time performance monitoring to make timely data-based decisions. I am sure that this will help them enhance their competitive advantage in the market. We are committed to continually strengthen our capability to add value to our customers, reacting to their needs and for superior customer satisfaction.”

Since 2019, DHL has been launching CCTs in key markets to standardize operations across the globe and enable the consistent management of transport – an essential step toward a more resilient network-oriented business. DHL currently runs 50 CCTs globally, with 9 based in Asia Pacific.