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DHL Multishipping Frequently Asked Questions (FAQ)

DHL Multishipping has been developed for companies who need to streamline processes and improve control before, during and after transportation. It can be readily integrated within existing ERP or WMS systems, enabling direct communication with DHL Freight and minimizing manual shipment processing. 

DHL Multishipping gives you: 

  • Rapid and efficient communication - enter your shipment details directly into the DHL Freight system

  • Printable shipment documentation

  • Estimated shipping charges prior to booking 

  • Shipment tracking

  • Usage of self-defined templates for regular transport

  • Instant savings potential - save time and cut costs

  • Receive instant booking confirmations 
     

DHL Multishipping requires user ID and registration.

DHL Multishipping Help and FAQs

What should I do, if log-in failed?

Please check, that you have entered your user-id, company-id and password correctly.

Capital and small letters matter.

How do I get a new password?

Please contact our DHL Multishipping support: +371 67715535.

Can I change my password?

Yes, you can change your password. Select Settings - Change password  

What are the system requirements?

You need: 

  • Internet connection, Internet Explorer 6.0 or newer / Firefox 1.5 or newer

  • E-mail address

  • Adobe Reader 5.0 or newer 

  • Laser printer

Does DHL Multishipping support several account numbers?

Yes, DHL Multishipping supports several accounts in your company.

Can I re-print transport documents?

Yes, you can re-print labels and waybill.  

  • Select "My Shipments - Shipment status".

  • Activate the shipment you want to re-print documents for (flag on the left)

  • Press "Freight documents"

Can I change or cancel my pick-up request?

Yes, please contact our DHL Freight customer service tel. +371 67715535.

If we do not receive an ordered pickup cancellation request we will charge the pickup in accordance with the agreement.

When can I use DHL Multishipping?

You can use DHL Multishipping 24/7. 

DHL reserves the right to change the Service and update the webpage.

How long can a session be inactive before the user is logged out of the system?

60 minutes.