Contact DHL eCommerce About A Shipment

Many of the answers you need may be found immediately in our Frequently Asked Questions (FAQs).

Also, only your sender or online shop can provide you a tracking number or answer questions about why a tracking number isn’t showing movement yet.

For other questions, please take a moment to fill out this quick form to reach our customer service team.

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If you would like to learn more about how DHL uses your personal data, please read our privacy notice.

You can also contact our customer service at +49 228 92 95 95 95 (English speaking only)

Opening Times: Mon-Fri 8 am - 6 pm

Please note that general customer service will be closed on public holidays.