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TRACK: EXPRESS

Did you want to track a DHL Express Reference? You can do so on MyDHL+ You can do so on MyDHL+

If you would prefer to speak to someone personally about the location of your shipment, please contact DHL Express Customer Service

Quick Answers to Common Tracking Questions

Yes, under certain conditions. We strongly advise you to make a record of your tracking number. If you have a reference number from the shipper instead, you can use our online Shipper’s Reference Tracking service.

The DHL Express Waybill for Time Definite shipments is a 10 digit numeric number (e.g. 1234567890, 2345678901), so please recheck the number and try again. If your tracking number does not fit this format, please try one of the other tracking systems.

Yes, DHL ProView is a web-based shipment visibility and event notification tool specifically designed to improve tracking for DHL Express account holders. Please refer to your local DHL website to find out if DHL ProView is available in your country. While not available globally right now, it will be available in all countries in the near future.

If you would prefer to speak to someone personally about the location of your shipment, please contact DHL Express Customer Service

Quick Answers to Common Tracking Questions

You can change delivery address using ODD application https://delivery.dhl.com/prg/jsp/index.xhtml?ctrycode=PL

* Changing delivery address may cause delay in delivery or receipt of the parcel.

We deliver shipments to the address provided by the Sender

Parcel can be received by any person at the address stated on the waybill

We do not deliver shipments to P.O. Boxes or when delivery address is incomplete/innacurate

Receiver can change the delivery address if the Shipper has provided this option https://delivery.dhl.com/prg/jsp/index.xhtml?ctrycode=PL

You can find all terms of conditions here:
https://www.dhl.com.pl/pl/express/wyslij_przesylke/informacje_dodatkowe/terms_conditions.html#international

Service Point – one of many partner points in Poland (parcel can be picked up only by person who is stated on waybill)

DHL Locker – automatic parcel machine

You can ask us to leave you shipment on our local facility and pick it up by yourself

* Each pickup option is available by prior notification.

Any other address served by DHL Express

To Service Point – (only for shipment to private recivers) one of many partner points in Poland (parcel can be picked up only by person who is stated on waybill)

To DHL Locker – automatic parcel machine

To Neighbor or Reception/guard point – you can choose any other apartment number or floor nearby the original address

You can ask us to leave you shipment on our local facility and pick it up by yourself

Attention: Some options may be blocked by the sender. In the case of a blocked option, only the sender may issue an appropriate order.

All goods imported to Poland from outside the EU are subject to Customs Duty & VAT. You can find more details on our website https://www.dhl.com.pl/exp-pl/express/obsluga_celna.html or call Customer Service +48 42 6 345 100.

I need to book a courier, because I need to send documents to Customs Agency. How can I do this?

If you want to book a courier (free of charge shipping) to send documents to Customs Agency You need to go on our website https://app.dhlexpress.pl/acdhl

Please choose the correct Customs Agency from the list.

Complete the pick-up address

Enter the shipment number undergoing customs clearance

Choose preferred day and time when you will be able to pass us your documents

Print shipping label and wait for courier*

*Printing the label is a prerequisite for collecting the parcel. If you cannot print the label, deliver the documents in a different way.

Use our on-line payment by credit card, debit card or PayPal. In your mailbox you should find a message from DHL Express sent from address ADCPL@DHL.COM. Click on the link and follow the guide.
If you cannot find this message, please check your SPAM folder and add ADCPL@DHL.COM to trusted senders.
For more info please contact our Customer Service at phone +48 42 6345100 or e-mail on kontakt.int@dhl.com

Make a bank transfer based on the invoice issued by us

Pay by cash to the courier *

*You must check if this option is possible for you. Please contact our Customer Service at +48 42 6345100.

By verifying your identity on our Proof of Delivery site you can find further recipient details, including who signed for your shipment.

If you want to download Electronic Proof of Delivery

Click the “Proof of Delivery” button under tracking information.

Choose the way od authentication, information form AWB (by DHL account number, postal code or phone number)

In the "verified value" window, enter the data

Select your preferred way of receiving the document

You did not find the answer to your question?

For more information please contact our Customer Service.

Phone number +48 42 6345100

E-mail on kontakt.int@dhl.com

We are open for you Monday – Friday; 7:30 – 18:30