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Service Logistics 

Maintain the functionality of your product during its useful lifetime with DHL Supply Chain

Wherever you work and whatever your industry, keeping the essential equipment functioning at all times is critical to your success as a business. DHL Service Logistics delivers the right product, to the right place, at the right time, so you never let your business or customers down.

The solution encompasses all supply chain activities performed to replace or maintain the functionality of a product during its useful lifetime. Leveraging our extensive experience, multiple capabilities, design tools and options, we create the perfect service logistics solution to deliver on your service promise, anytime, anywhere.

Powerful Network

Our powerful, fully integrated, global network of people and infrastructure, including multi-tier warehousing, command centers and multimodal transport, serves you and your customers with a seamless experience. Across more than 140 countries, 24/7 and 365 days a year, we can keep your operations ready with mission-critical deliveries in 2-4 hours.

Full Visibility and Control

Our systems give you industry-leading real-time visibility, network control and fast data analytics, to manage and improve your global operations. And it’s all backed up by the support of our dedicated Client Support Services teams.

Simplification

We make everything easier for you with globally standardised business processes – based on our Operational Standards Model (OSM) and carried out via our unified IT platform, SeLECT.

Innovation

We are at the leading edge of innovating the service logistics supply chain – bringing you the best of robotics, data analytics and other digital technologies and combining these with our expertise via our Centers of Excellence.

Specific Services and Capabilities

Integrated Global Network Solution

Warehousing and transportation services that adapt to various replenishment, fulfillment and delivery scenarios

  • Tiered network solution of global, regional and local warehouses 
  • Smart service delivery models adapted to your needs
  • Classic same and next day delivery
  • Batch collection and drop-off, smart lockers, and remote stock management
Smart Service Logistics Platform

SeLECT is a unified global IT solution that simplifies operations and strengthens competitive advantage 

  • Modular and scalable – combining core off-the-shelf OMS and WMS with external modules for innovation
  • Reduces business risk, with full disaster resilience capability
  • Complete control and visibility of logistics operations via MySupplyChain
Dedicated Expertise

End-to-end network and solution management powered by dedicated experts

  • Global, regional and country call centers and client support services
  • Network performance management 
  • Centralized billing & invoicing (EU & EFTA)

Take a Look Inside Service Logistics

Service Logistics means delivering the right product to the right place at the right time. So whatever the service, it keeps running in a constantly changing world.

Go Deep on Service Logistics

From inventory management to innovation Knowledge Hub combines videos, case studies and articles on the latest most relevant topics for Service Logistics including:

The Future of Services Supply Chains covers chains, emphasizing the importance of innovation and adaptability in achieving operational excellence.

Optimized Supply Chain for Semiconductor Equipment Manufacturer for sustainable future.

Streamlining the Global Reverse Logistics Supply Chain for a Leading Digital Transformation Company

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