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Pick-ups for Existing Customers


If you are already a DHL eCommerce business customer, let us help you understand the packing and pickup process. 

If you are ready to go, fill out our quick form to request a pickup.

Shipment Preparation


1. Pack

Pack your individual shipments in your own branded or plain packaging (no visible DHL or other international logistics provider logos).

2. Label

Print your labels after Shipment Creation via our Web Portal. Attach one shipment label per individual shipment. Print your Handover Note for the collective shipment after Shipment Submission.

3. Group

Individual shipments will need to be grouped into a collective shipment by placing each individual shipment into a large bag or box. Include the Handover Note printed from our Web Portal inside the collective shipment.

4. Seal

Seal the collective shipment (large bag or box) securely either using cable ties for bags or durable tape for boxes so no shipments can be lost in transit to our Distribution Centers.

5. Request

Request a pickup and attach a pick up label on the outside of the collective shipment. You can request a pickup at:

Alternatively, you can drop off at our Sydney Distribution Center.

6. Handover

Hand over the collective shipment to the driver.

1. Pack

Pack your individual shipments in your own branded or plain packaging (no visible DHL or other international logistics provider logos).

Graphic of different kinds of parcels

2. Label

Print your labels after Shipment Creation via our Web Portal. Attach one shipment label per individual shipment. Print your Handover Note for the collective shipment after Shipment Submission.

Graphic of printer and label

3. Group

Individual shipments will need to be grouped into a collective shipment by placing each individual shipment into a large bag or box. Include the Handover Note printed from our Web Portal inside the collective shipment.

Graphic of parcels inside larger parcel

4. Seal

Seal the collective shipment (large bag or box) securely either using cable ties for bags or durable tape for boxes so no shipments can be lost in transit to our Distribution Centers.

Graphic of sealed parcel

5. Request

Request a pickup and attach a pick up label on the outside of the collective shipment. You can request a pickup at:

Alternatively, you can drop off at our Sydney Distribution Center.

Graphic of man behind counter with parcel

6. Handover

Hand over the collective shipment to the driver.

Graphic of delivery van and parcel