Request a Pickup Form

To arrange a collection via e-mail simply fill out the form below.

After you have submitted your request, our Customer Service Team will forward a booking confirmation and pickup labels via e-mail within 2 hours, 9 am – 5 pm (Sydney time) Monday to Friday.

Please keep the following considerations in mind:

If you have placed your pick up request outside of this time frame, you will receive a response during the next business day
Cut off time for same day collection is before 2 pm
Collections outside of metro areas may require placing your booking one day in advance before 10 am

For more information please consult our  Service Team or Account Manager for specific time frames for collection in your area.

For more details on how to prepare your shipment, visit our pickup instruction guide.

*Most fields required

Your contact information

Please select salutation

Contact name*

Please enter a contact name.

Contact number

Please enter a Contact number.

Email*

Please enter your email address.

Your company info

Organization / Company

Please enter the name of your company.

Account number*

Please enter the account number

Street address 1*

Please enter the street address

Street address 2 (Optional)

Please enter the street address

Suburb / City*

Please enter the city / suburb

State (Optional)

Please enter the state

Postcode*

Please enter the postcode

Shipment details

Please select the outer package type

Total number of outer packages*

Please enter the number of outer packages

Total number of items (Items inside outer package)*

Please enter the total number of items

Total weight*

Please enter the total weight

Pickup details

Desired pickup date (format dd/mm/yyyy)*

Please enter the desired pickup date (format dd/mm/yyyy)

Ready time (must be between 9 am – 2 pm)*

Enter a time between 9 am – 2 pm

Closing time*

Enter a closing time

Additional pickup notes or instructions

Please provide additional pickup notes or instructions

If you would like to learn more about how DHL uses your personal data, please read our privacy notice