Help with myDHLFreight
For our road freight customers, myDHLFreight provides easy access 24/7 to a range of user-friendly self-service tools to simplify your day-to-day shipping needs. Quote, book and track - all within a few clicks in just one portal.
Here are some quick links to get you started.
Video Tutorials
General Frequently Asked Questions
What are the key features of myDHLFreight?
In myDHLFreight you can:
- Book a pickup and create freight documents
- Calculate your shipping cost based on your agreed rates
- Track your shipment booked on the myDHLFreight portal
- View your shipping history
- Create templates for your most common bookings
- Create and upload an address book
- Handle multiple account numbers in one single User ID
Do I need to be a DHL customer to use the portal?
Yes, you need to be a registered and existing customer with DHL to use myDHLFreight portal. If you are not a DHL customer yet and would like to become one, please contact our shipping experts
Why should I use myDHLFreight instead of my existing solutions?
- No more juggling multiple portals with different logins: All in one place including the ability to handle multiple accounts in one single profile
- Control and Transparency 24/7 through pricing based on customers' contracts
- Self-service features and streamlined processes provide more convenience and flexibility
- More efficient management of shipments combined with fast and reliable performance
How can I register for the myDHLFreight portal?
The only requirements for registration are an email address and your DHL Freight Account number. Once you have completed the registration process, you will receive a confirmation email containing your login information. Complete the myDHLFreight registration form.
Questions About Registration
I do not remember my Account Number/Invoice Address ID?
The account number is part of your DHL contract and can be found on your DHL invoice or by contacting our Customer Support for account-related queries.
My Account number is not accepted by the system, what do I do?
Ensure that the correct format is being used (no lowercase letters). If still not accepted, contact our Customer Support team.
Can I add more than one Account Number to the same profile?
Yes, you can add multiple account numbers to your profile. This can be done by simply clicking on ‘+Add another account’ button available in your Profile.
What is the 'Account Reference Name (optional)' field for?
This field is optional and serves to help identify the account, especially if you have more than one account linked to your profile.
Can I use my name as a User ID?
To access myDHLFreight, you will need to use your email address as User ID.
I have DHL accounts in different countries. Can I register with one email ID?
Each User ID can only be associated with one country, and a unique email address can only be connected to one Account. If you wish to access the portal for multiple countries, you'll need to create separate User IDs using unique email addresses for each country.
How long does it take to activate access to myDHLFreight after I register?
The activation is typically completed within one working day. Once you submit the registration form, you can already start preparing your address book or creating templates.
Are you having a problem registering for or using myDHLFreight?
Our technology team is here to help with any myDHLFreight technical issue, including login problems, or to share your feedback for product improvements.