Service Logistics

Maintain the functionality of your product during its useful lifetime with DHL Supply Chain

In every industry, the continuous operation of essential equipment is vital for business success.

DHL Supply Chain offers comprehensive and tailored Service Logistics and Aftermarket solutions to keep your products and services running smoothly and your customers satisfied.

Our solutions cover all supply chain activities necessary to replace or maintain the functionality of your products throughout their useful lifetime.

Powerful Network

Our powerful, fully integrated, global network of people and infrastructure, including multi-tier warehousing, command centers and multimodal transport, serves you and your customers with a seamless experience. Across more than 140 countries, 24/7 and 365 days a year, we can keep your operations ready with mission-critical deliveries in 2-4 hours.

Full Visibility and Control

Our systems give you industry-leading real-time visibility, network control and fast data analytics, to manage and improve your global operations. And it’s all backed up by the support of our dedicated Client Support Services teams.

Simplification

We make everything easier for you with globally standardised business processes – based on our Operational Standards Model (OSM) and carried out via our unified IT platform, SeLECT.

Innovation

We are at the leading edge of innovating the service logistics supply chain – bringing you the best of robotics, data analytics and other digital technologies and combining these with our expertise via our Centers of Excellence.

Specific Services and Capabilities

Forward and Reverse Logistics

Efficient solutions to move products from production to the final destination, while also managing reverse logistic to support circular economy practices.

Order Placement
Picking and packing
Shipping and storage
Inventory management
Retrieve, Reuse, Refurbish, Recycle, Resell.

Technical Services

In-depot repair and parts harvesting to restore the functionality of high-value products, allowing you to extract valuable components from returned products for reuse or resale.

Repair shops in dedicated warehouse areas
Specialized repair services within our facilities
Parts harvesting and teardown

Meeting Your Industries Needs

Our Service Logistics team minimizes downtime and disruptions, ensuring order visibility and timely delivery while standardizing processes to cut costs. We support regulatory compliance and ESG strategies across sectors, including:

Life Sciences and Healthcare: Medical devices and equipment.
Technology: Semiconductors and cloud computing.
Engineering and Manufacturing: Renewable energy and aviation.
Auto-Mobility: EV charging stations and batteries

Take a Look Inside Service Logistics

Service Logistics Solutions

Discover how DHL Service Logistics can transform your business operations and enhance your service delivery. In this video, we delve into the innovative solutions and comprehensive support that DHL offers to help you unlock your service potential.

Unlock Your Service Potential with DHL Service Logistics!

Learn about our tailored logistics strategies, cutting-edge technology, and dedicated team of experts who are committed to optimizing your supply chain. Whether you're looking to streamline your operations, improve efficiency, or enhance customer satisfaction, DHL Service Logistics is here to empower your business.

Introducing the Remote Collaboration Tool (RCT)

Discover how our cutting-edge AI-powered tool, RCT, (Remote Collaboration Tool) can streamline your supply chain operations! Whether you're managing spare part exchanges, handling outdated laptops in a take-back program, or processing defective smartphones, our solution is designed to streamline complex returns processes, through a secure self-help portal that simplifies tasks, enhances communication, and boosts operational efficiency. Learn how our tool can help you save time, reduce costs, and improve overall productivity in your supply chain management.

Go Deep on Service Logistics

The Knowledge Hub offers a comprehensive collection of videos, case studies, and articles covering the most relevant and current topics in Service Logistics. Key areas of focus include: