DHL Global Forwarding Customer Service
If you are expecting a pallet, container or shipment of other cargo from DHL Global Forwarding, our Customer Service Team can help with your shipment questions.
Find Your Contact
To save you time, let's get you to the right customer service team. Answer a quick question to find the right contact.
Which of the following best describes your shipment?
Delivery FAQ
What Information do I need to pick up my shipment?
You will need either one of the following:
- Your shipment number
- Your order code and order ID
My shipment is late/missing, what should I do?
If you cannot find the status of your shipment in our tracking tool or on myDHLi Track, please get in touch with your local DHL representative.
I only received part of my shipment, what should I do?
Start by checking the tracking status of your shipment on myDHLi Track or with our tracking tool for an update on its current location. If tracking indicates your entire shipment has been delivered, please get in touch with your local DHL Representative.
My shipment arrived damaged, what should I do?
If your goods are lost during transport, or if the shipment shows visible external damage, please make a note on the waybill or transfer documents upon reception and get in touch with your local DHL Representative.