Unleash the Power of Our Smart Fulfillment Network
From dock to stock in 24 hours
1. When your goods arrive, our warehouse staff check they’re undamaged and that we’ve received the right quantity.
Then we lose no time in storing your goods in the most suitable locations so they are ready to sell and easy to pick.
Our state-of-the-art warehouse management system identifies the best location for storing your goods.
2. Then we use smart algorithms to optimize storage, packing and despatch. This often allows us to reduce turnaround time from 48 hours to next day, giving your customers the quick and responsive service they expect.
Smart pick-and-pack in warehouse
3. Once we receive your orders in our system, we’ll pick and pack them quickly so that we can get them out to your customers on the same day.
Smart algorithms optimize our pick-path to drive efficiencies.
4. All orders received up to two hours before the carrier’s final collection will be shipped the same day.
Smart wearable devices allow our pickers to have both hands free when handling your products.
The best carriers for your needs
5. All key carriers are integrated into our leading carrier management system, so we’ll certainly have the right choice both for your domestic and international deliveries.
6. Follow your orders from end-to-end using the MySupplyChain portal. Our track-and-trace system provides visibility across all fulfillment centers and carriers in one place.
Fast and simple e-commerce returns management
We know the importance of fast returns handling. When your goods arrive back with us, we check and grade them quickly so you can refund your customers and have your stock back on the shelves ready to sell.
We will always have your returns available for resale within 48 hours, but often we achieve this on the same day they arrive.
Want to excite your customers with a super-convenient way to register and ship their returns? Let us show you our DHL Returns Portal.
Our DHL staff and our spirit make us different
All our fulfillment centers are run by DHL employees – never by third parties. You’ll always be dealing with our team, who are trained and managed directly by DHL.
This helps to guarantee service quality, but it also minimizes our cost-base, which means better pricing for you. Win-win!
