DHL Freight Claim Form

Observe that the form should only be used if you want to report a damage or missing items. If you have any questions regarding delays or losses, please contact DHL Freight Customer Service.

Once we have received your claim will we send a confirmation to your e-mail address. If we need additional information, we will get back to you. To facilitate the process, we ask you to photograph the damage.

Please note:

Hidden damages shall be reported to DHL as soon as possible, but not later than seven (7) days after the receipt of goods
Any visible damage, missing or loss shall be reported immediately upon the receipt of the goods, and be noted on the transport document or in another document
A claim invoice that’s received before the case has been approved will be contested and return

Most fields required

Shipment Information

Consignment Number*

Please fill in consignment number

Date of Claim*

Please enter the date of claim.

Your Information

Your Name*

Please enter your name.

Phone

Please enter your telephone number.

Email*

Please enter your email address.

You're reporting this claim as a:*

Company

Please state if you are reporting this claim as a company or as a private person.

Private Person

Please state if you are reporting this claim as a company or as a private person.

Please state if you are a consignee, consignor, freight payer or other.

Claim Information

Number of damaged/missing pieces

Please enter the number of damaged/missing pieces.

Gross weight (kg) of damaged goods

Please enter the gross weight (kg) of damaged goods.

Please state which commodity group your damaged/missing goods comes under.

Please describe commodity

Damaged/Lost Product (Goods Content)*

Please state which of your products were lost/damaged.

Please select yes, no or not relevant.

Visible damage: Visible damage on wrapping or on goods at delivery.

Hidden damage: No visible damage on wrapping or on goods at delivery. Damage was detected when unwrapping. Damage should be claimed latest seven (7) calendar days from delivery date.

Please select the outer wrapping your goods arrived in.

Please describe the outer wrapping

Please select which inner wrapping your goods came with.

Please describe the inner wrapping

Description of the Goods and the Damage/Loss*

Please describe the goods and the damage or loss.

Please describe damage as detailed as possible.

Please select the extent of the damage to your goods.

Estimated Value of the Claim in NOK*

Please state the value of the claim in NOK.

Documentation and Photos

Please attach all pictures and documents to one file (maximum 10 MB).

Upload

Please attach all pictures and documents to one file.

If you would like to learn more about how DHL uses your personal data, please read our privacy statement.