1. Our local experts will answer your questions and record your requirements. They will work with you to determine which fulfillment processes are most important to your business
2. Next, we’ll identify your optimum warehouse locations, and formulate an offer based on your business needs.
3. Integration with our e-commerce order fulfillment process is very easy. Our experts will identify the best model together with you.
4. When it comes to contracts, ours are standardized, easy to read and fully transparent. Most importantly, they come with no hidden fees. We promise!
Our Fulfillment Process: How to Get Started ...
Our order fulfillment process includes storage, commissioning and delivery of your products. We integrate your business with our DHL Fulfillment Network so that we can take care of all these tasks.
To do that, our experts will guide you through the on-boarding process – starting by collecting the detailed data about your business that will shape the services we offer.
Planning is vital. Your personal project delivery manager will immediately schedule a kick-off and planning session after your request for our fulfillment process is completed.
This way will ensure an optimal connection between our systems so that the individual fulfillment processes can be perfectly coordinated. It also ensures that everyone involved feels part of a well-coordinated team and knows what needs to be done.
Free and easy integration. Integration is free, and your DHL IT manager will guide your tech team through in establishing the connection with your chosen web shop and/or marketplaces.
You can read more about integration here – and don’t worry if the web shop you use isn’t listed, we’ve got it covered with our own API and EDI solutions.
Testing and stock ramp-up. "Getting it right first time" is one of DHL’s mottos. That’s why we test our set-up thoroughly in advance – to ensure that the order fulfillment process runs completely smoothly during operation.
While we’re getting you connected to our systems, our warehouse staff will receive and carefully check your stock.
Ready for take-off. We’ll monitor your first orders closely to ensure the best possible experience for you and your customers. You’re ready to go – and grow!
Now that you’re part of the DHL Fulfillment Network, we can open new locations for you in no time.
Your implementation includes…
A personal DHL contact for project management who will guide you through the onboarding process and provide you with the optimum support. Together we will tailor the order fulfillment process to your business.
A dedicated IT expert who will select and test the right integration paths for you.
Complete access to MySupplyChain – our state-of-the-art business portal.
An introduction to our friendly and efficient customer service team, who are always there to help.
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