DHL EXPRESS AND DHL ECOMMERCE COLLABORATE TO EXPAND INTERNATIONAL EXPRESS SERVICE TOUCHPOINTS IN THAILAND

• Customers can now access international express services at five branches of DHL eCommerce ServicePoints; a further 15 to be added by the end of the year
• The extended network enhances the DHL Express service and offers greater support to personal shippers and SMEs looking to expand their cross-border e-commerce agenda

DHL Express, the world’s leading international express service provider, and DHL eCommerce have collaborated to expand international express service touchpoints in Thailand. This synergy grants small and medium-sized enterprises (SMEs) seamless access to local delivery and international express services while personal shippers will have more delivery options.

DHL Express and DHL eCommerce are divisions within DHL Group. DHL Express is the world’s leading international express service provider that specializes in providing comprehensive door-to-door logistics to more than 220 countries and territories worldwide. DHL eCommerce is the world leader in domestic parcel delivery service, furnishing express domestic parcel pick-up, delivery, and return solutions for business and personal customers. Its role extends to helping businesses grow within and beyond borders.

By joining forces with DHL eCommerce, DHL Express can leverage the DHL eCommerce’s robust network in Thailand and their dedicated workforce’s expertise. This will enrich DHL Express’s portfolio of international express service touchpoints and elevate seamless customer experience. Services will initially commence at five branches from August onwards. By the end of the year, customers can access international express services at 20 DHL eCommerce ServicePoints. This brings the total number of service points customers can visit for international shipping needs to 55.

The first five DHL eCommerce ServicePoints to offer the international express delivery service are located in Prachachuen Bangkok, Bangyai Nonthaburi, Tiwanont Nonthaburi, Teparak Samutprakarn and Kratumban Samutsakorn. The enhanced ServicePoints are open every Monday to Saturday, with varying operating hours.

Amidst the rising demand for cross-border deliveries, live commerce and cross-border sales convergence is projected to power growth in Thailand’s e-commerce sector by 13% in 2023¹. Globally, cross-border e-commerce is poised to reach USD 1 trillion in merchandise value by 2030². These forecasts reflect a significant opportunity for SMEs in Thailand to expand their businesses and tap on the global market.

The partnership of DHL Express with DHL eCommerce is a pivotal step in supporting the growth of SMEs. Through expanded access to international express services, SMEs can better harness the advantages of cross-border e-commerce in Thailand.

Customers will also enjoy the exclusive privilege of DHL Express’s On-Demand Delivery (ODD) free of charge. ODD is an online portal, where shippers can flexibly make changes to the delivery schedule that best suits the receivers’ preference. For example, the receiver can request a receipt of delivery to another address on a specific date or reschedule their delivery date and time.

Herbert Vongpusanachai, Managing Director, DHL Express Thailand & Head of Indochina, said: "Our partnership with our sister business unit, DHL eCommerce expands our first-mile delivery service touchpoints in Thailand. This is a significant step towards ensuring easy accessibility for our customers requiring international express services. We believe we are also making it convenient for SMEs in Thailand to expand their business and tap into new markets. Our unwavering dedication is represented in this collaboration, and we believe it will enable us to uphold our commitment to delivering world-class service quality and excellence to our customers.”

Kiattichai Pitpreecha, Managing Director, DHL eCommerce, Southeast Asia, said: "We are excited to collaborate with DHL Express and contribute to the country's burgeoning cross-border e-commerce sector. By combining our steadfast commitment to local delivery with DHL Express's global logistics expertise, we can provide SMEs in Thailand with a seamless and efficient means to ship their products to customers worldwide. We look forward to working alongside DHL Express, empowering individuals and SMEs to embark on a journey of seamless delivery and expand their business to a global scale.”

To celebrate DHL Express Thailand's 50th anniversary, the company will offer a special promotion of up to 60%* for online shippers delivering internationally. To take up this offer, simply enter the code "DHL50TH20" on My DHL+ website through the link: https://bit.ly/DHL50thPR by 31 August 2023.

_{¹ Royal Thai Embassy, Feb 2023
² McKinsey , 2022}