Important update regarding shipments to the United States with a customs value exceeding USD 800

• As a result of recent U.S. Customs regulatory updates, we are experiencing multi-day transit delays to the U.S from any origin for shipments with a declared customs value exceeding USD 800.
  
• Effective Monday, April 21st, 2025, and until further notice, we will temporarily suspend the collection and shipping of business-to-consumer (B2C) shipments to private individuals in the United States where the declared customs value exceeds USD 800.
  Shipments – both B2B & B2C - with a declarable customs value below USD 800 are not affected by the suspension.
• Business-to-business (B2B) shipments to U.S. companies with a declarable value above USD 800 are not affected by the suspension, though they may also face delays.

Effective April 5, 2025, all shipments to the U.S. with a declared customs value over USD 800 require formal entry processing - down from the previous USD 2,500 threshold due to new U.S. Customs regulations.

This change has caused a surge in formal customs clearances, which we are handling around the clock.

While we are working diligently to scale up and manage this increase, shipments over USD 800—regardless of origin—may experience multi-day delays.

To manage this, starting Monday, April 21, 2025, and until further notice, we will temporarily suspend B2C shipments to private individuals in the U.S. where the declared value exceeds USD 800.

Business-to-business (B2B) shipments to U.S. companies with a declarable value above USD 800 are not affected by the temporary suspension, though they may also face delays.

This is a temporary measure, and we will share updates as the situation evolves.