WMX’s cold chain logistics services are designed to keep pharmaceutical and biological products in a highly controlled environment. Our storage facilities and vehicles are equipped with the right technologies; we provide temperature-controlled packaging and coolant material that maintain ideal temperatures; and our smart sensor technology alerts our team if there are any changes in temperature. In this way, product quality is maintained and your business remains compliant.
With an approved account with us, you can also enjoy the latest possible collection timings and priority delivery.
Leverage our WMX shipment add-ons for a better sense of security.
Controlled Packaging
Material
Technology
VERIFYING YOUR ELIGIBILITY
To be eligible for DHL Express’ WMX services, it’s imperative that your business is in-compliance with dangerous goods (DG) standards for international transportation. Since businesses that usually require the WMX service distribute products that fall under the dangerous goods (DG) classifications, DHL Express needs to evaluate if your production facilities in Malaysia are compliant with regulations. We will send our in-house DG team to evaluate your premises prior to enabling the service.
Once your DHL Express account is approved, our team will customise a tailored logistics solution based on the product you intend on shipping internationally from Malaysia. Speak to us now to learn more about WMX shipments.
When sending shipments with temperature-sensitive contents, it’s key that you engage an experienced logistics provider that has the capabilities and resources to store, transport and deliver such goods in optimal conditions. Alongside our standard DHL Express import and export services, we also offer specialised supply chain solutions to achieve this.
DHL Medical Express, or WMX, is a specialised shipping solution that allows research, biotechnology and pharmaceutical companies to successfully transport products from one country to another. You can rest assured knowing that your shipments are handled with the utmost care and that you can customise your deliveries by selecting from our range of add-on services.
EXPERIENCED LOGISTICS TEAM
At DHL Express Malaysia, our dedicated team of logistics experts have a specialised set of skills and years of experience to professionally handle WMX shipments. Transporting medical equipment, like oxygen tanks, or medical samples, such as blood vials, requires logistics personnel to be well versed with global customs law and regulations. They would be in the best position to advise you about the special permits and licences required to successfully ship these products.
If you have any questions, our customer service representatives are on hand to provide you with comprehensive information about how you can prepare your shipments, the export licences you have to apply for and the specific requirements or prohibitions of your shipping destination. Our medical express operations team is also experienced in handling condition-sensitive products, and ensuring that your shipments are kept at the right temperatures throughout their journeys. Our medical delivery couriers leverage DHL Express’ technologies to optimise routes, flag up disruptions and avoid potential delays, so that your products are delivered efficiently.
FLEXIBLE ADD-ON SERVICES TO CUSTOMISE DELIVERIES
Medical equipment, like X-ray machines, defibrillators, anaesthesia machines or patient monitors, can be expensive. To ensure you are financially protected in the event your equipment is lost or damaged, consider DHL Express’ choice of medical courier service insurance plans. The added benefit of taking on such insurance packages is that your customer is also assured that there are safeguards in place to mitigate heavy losses if something unfortunate happens.
When transporting drugs, vaccines or other medical products, maintaining a certain temperature from the moment they are picked up to when they are delivered is of utmost importance. Changes in temperature could mean alteration of the drug’s physical or chemical properties and serious consequences for the end-user. Aside from that, not adhering to such conditions carries the risk of failing to meet regulatory requirements – and your product being denied entry at customs.
Shipping medical supplies requires meticulous attention and expert handling to ensure safe and efficient transport. At DHL Express, we are the specialists you can trust to manage your shipment journey from start to finish, leveraging our extensive capabilities and resources to store, transport and deliver such goods in optimal conditions.
DHL Medical Express (WMX) is a specialized shipping and delivery solution designed to transport time- and temperature-sensitive shipments of the life sciences industry, encompassing research, biotechnology, and pharmaceutical companies.
Our WMX service includes comprehensive features such as biological customs clearance and continuous shipment monitoring. We offer various packaging options, including ambient, chilled, and frozen temperatures, and can supply dry ice as needed to maintain optimal conditions throughout the delivery process.
Eligibility Requirements
To qualify for DHL Express' WMX service, your business must meet the following requirements:
Have a DHL business account.
Comply with dangerous goods (DG) standards for international transportation.
Service Features
Our Medical Express service offers several key benefits designed to ensure the secure, efficient, and prompt delivery of your medical products.
Preparation Stage
Customized e-booking tool
Our Express Logistics Platform (ELP) is designed specifically to meet the complex logistics requirements of the healthcare industry.
Expert Customer Service with specialized industry knowledge
Our customer service team consists of professionals with extensive expertise in medical logistics. They provide comprehensive support, including guidance on preparing shipments, securing export licenses, and adhering to destination-specific regulations.
Priority handling
WMX shipments receive expedited processing within the DHL Express network, using a "last in, first out" approach. This ensures the latest possible pick-up times and the earliest possible deliveries, optimizing efficiency.
Temperature-controlled packaging
We offer a variety of temperature options, including ambient, chilled, and frozen, through our Thermo Packaging solutions.
Coolant/Refrigeration materials
We can provide dry ice or gel packs to maintain the required temperature during transport, ensuring the integrity of your WMX shipment.
Shipment insurance
We offer additional financial protection based on the true value of your shipment, covering unexpected events or delays.
Shipping Stage
Real-Time Tracking and Monitoring
Our 24/7 shipment monitoring and exception management via Quality Control Centers provide full end-to-end visibility, allowing quick response to any tracking issues.
Facilities Equipped with Smart Sensor Technology
We utilize advanced smart sensors throughout our logistics network to continuously monitor the temperature of shipments during transit and within our warehouses, storage facilities, and delivery vehicles, ensuring optimal conditions for your sensitive shipments.
Delivery Stage
First-Stop Delivery
Medical shipments are given top priority within DHL's network, ensuring they are dispatched via the quickest service option available, for first-stop delivery by our dedicated couriers.
Saturday Pickup and Delivery
Our Saturday Delivery option offers additional flexibility and convenience for time-sensitive deliveries to healthcare providers and patients outside of standard business hours. This service is available to and from specific locations worldwide, depending on country availability.
Time Definite Delivery
Our time-critical shipping solution (DHL EXPRESS 9:00/10:30/12:00) gets your parcel delivered before 9:00, 10:30, or 12:00 on the next possible business day. This service is available to and from specific locations worldwide, depending on country availability.
What can be shipped using Medical Express?
The WMX service allows you to transport a variety of medical and scientific products internationally, subject to destination country regulations and DHL approval.
| Types | Products |
| Medicinal Products |
|
| Biological Samples and Products |
|
| Laboratory and Research Supplies |
|
| Clinical and Medical Supplies |
|
How to Get Started
Step 1: Consultation
Contact DHL Express by filling out this form on our website.
Our team will evaluate your goods for WMX shipment eligibility based on factors such as the type of medical goods, destination, and urgency.
Step 2: Account Setup
If your shipment qualifies, we will open an account for you. You will need to provide:
- Business registration documents (e.g., Form 5 for Government Owned or Linked Companies).
- A doctor's letter declaring the contents.
- Import/Export Permit (contact MITI).
Step 3: Customized Logistics Solution
Once your account is activated, our team will create a customized shipping plan based on your medical product.
Review the proposal and if necessary, discuss any modifications or alternatives with us.
After the proposal is finalized, you can start shipping.
