Dedicated Pickup and Delivery If your business needs a dedicated vehicle to collect or deliver unusual shipments, or a pickup or delivery outside normal business hours on weekends, we can easily schedule a pickup.

Shipment Preparation This is a convenient, fast and reliable service for seasonal or irregular shipments that require extra resources for their preparation. DHL Express manages the entire process of waybill preparation, content selection, labeling and packaging, then sends the shipments to the designated domestic or international addresses.

Saturday Weekend Delivery We offer weekend delivery services on Saturdays to key cities in more than 70 countries.

Shipment Insurance We recommend this comprehensive insurance protection for your valuable or personal freight shipments, giving you peace of mind in the unlikely event of physical damage or loss.

Extended Liability If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this service. It provides coverage and compensation in the case of loss or damage.

Direct Signature If you are sending sensitive documents or high value contents, you can request to obtain a direct signature from the consignee or a representative at the delivery address. We will ensure your shipment is not redirected, or delivered at an alternative address.

Printed Invoice This service is for customers who require a paper invoice where e-billing is the agreed standard. This service provides flexibility for a different invoicing method than what is already agreed.

Residential Address Customers shipping to a home or private residence can activate specific delivery options by designating the delivery address as residential. For such shipments, DHL Express will proactively notify the receiver via email or SMS about the shipment’s progress. Receivers can then select the most suitable delivery option via On Demand Delivery.

GoGreen Climate Neutral This service is for customers who need a reliable method to calculate their annual carbon emissions at a shipment level and subsequently offset these emissions through approved environmental programs. The whole process is verified annually by an independent body accredited by the Société Générale de Surveillance (SGS). We can also provide reports for either a high level estimate or a detailed carbon footprint. We also provide sustainable shipping solutions with eco-friendly packaging.

Change of Billing This applies when a customer requests a change of defined billing information on an already issued invoice, and which will result in a reissuing of the invoice and, in case of an account change, crediting of the old account and debiting of the new.

Neutral Delivery This service allows for the delivery of non-document shipments, without any value of the product being shared or exposed to the receiver, since the commercial invoice is removed prior to delivery.

Duty Tax Paid At the customer’s request, DHL Express clears the shipment at destination and arranges for the applicable import duties, taxes and regulatory charges to be invoiced to a specified DHL Express account at origin or third country, rather than the receiver of the shipment being billed at destination. The duty tax payer will be invoiced an extra charge based on a flat rate or a percentage of the fiscal charges that were paid.

Duty Tax Importer At the customer’s request, DHL Express clears the shipment at destination and arranges for any applicable import duties, taxes and regulatory charges to be invoiced to a specified DHL Express account at destination. The duty tax payer will be invoiced an extra charge based on a flat rate or a percentage of the fiscal charges that were advanced.

Duty Tax Receiver This service covers any import of a non document shipment for which DHL Express has used its own credit line with Customs to advance or guarantee the payment of duties, taxes or regulatory charges on behalf of importers and consumers with whom we have no contract. An extra charge based on a minimum rate or a percentage of the fiscal charges that were advanced or guaranteed is billed to the duty tax payer.