Contact DHL eCommerce About A Shipment

Many of the answers you need may be found immediately in our Frequently Asked Questions (FAQs).

Also, only your sender or online shop can provide you a tracking number or answer questions about why a tracking number isn’t showing movement yet.

For other questions, please take a moment to fill out this quick form to reach our customer service team.

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If you would like to learn more about how DHL uses your personal data, please read our privacy notice.

You can also contact our customer service (only available in Italy) at 800 693080
Opening Times: Mon-Fri 8am-6pm
Please note that general customer service will be closed on public holidays.