Navigation and Content
You are in  Italy
or Select a different country

DHL eCommerce Customer Service


Whether you are receiving a shipment to your home or business, we want to help answer your questions about receiving or returning a shipment sent using DHL eCommerce.

Tracking Help

To get started, please track your shipment with our Track and Trace service

If you don’t receive any tracking results or have other questions, please contact our DHL eCommerce Customer Service Team for assistance.

Shipments Currently Outside of Italy

Shipments in Italy

Which of these scenarios best matches your shipment

Please contact our DHL eCommerce Customer Service Team for assistance

Find Your Contact


In order to save you time and confusion, we need to get you to the right customer service team. Across Europe we work with a number of top-notch partners, who are there to help deliver your parcel when and how you want it. Answer a few quick questions to find the right contact. 
 
Has your shipment arrived in Italy?

Additional Customer Service Help