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Every Business Deserves World-Class Fulfillment

As an experienced fulfillment company, we provide you with a fulfillment network, the right technologies and digital tools to support your business logistically.

Are you interested in scalable fulfillment? Then let’s get to business.

Get a quote

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Scale your business efficiently with the e-commerce fulfillment service from DHL. Our extensive fulfillment network offers comprehensive local and global coverage.  Even better, we can help you develop your e-commerce strategy so you can grow quickly, sustainably and in full control.

What is Fulfillment and What is E-commerce Logistics?

The term fulfillment refers to the entire process of order handling for a goods transaction - from order acceptance to delivery to the end customer. Fulfillment includes: 

  • order acceptance
  • storage of goods
  • picking and packing the products
  • dispatch of shipments
  • returns management

In most cases, the fulfillment process is handled by specialised providers who offer online retailers a full-service solution. (These are then referred to as e-commerce fulfillment companies or e-commerce logistics companies.)

The terms e-commerce logistics and e-commerce fulfillment are somewhat narrower than “fulfillment” in that they exclusively refer to online businesses. The term “fulfillment” alone, on the other hand, also includes order fulfillment for physical stores, such as boutiques.

As the leading e-commerce logistics provider, DHL offers you numerous services for your web shop.

Fulfillment and E-commerce Logistics – Together with Us it’s Easy

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Easy to start

We offer fast and free onboarding to the use of our fulfillment systems with comprehensive support. You can start within days.

How to start with fulfillment

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Easy to integrate

Our world-class IT means easy integration of our fulfillment services with web shops and ERP systems – as well as with delivery partners and your own systems.

Smart fulfillment

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Easy to operate

We give you in-depth data to drive your decisions, with full track and trace to strengthen your experience.

Your data suite

Global Fulfillment Network Meets Local Needs

We provide an international network of experts for e-commerce logistics.  As we are active in a wide range of countries – and when it comes to building the best supply chain, knowledge of local conditions is a strong competitive advantage.

We also work with companies from many industries and have therefore been able to build up a great amount of specialist knowledge. For instance, if your orders require special storage, handling, scanning or tracking, our experts around the network are here to help.

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How Does Fulfillment for E-commerce Work?

  • Your customer’s order is sent to a DHL fulfillment center, where your products are stored
  • The DHL team quickly picks, packs and checks the order
  • Your order is delivered by best-in-class carriers in all markets

What Advantages Does a Fulfillment Provider Offer?

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By managing all DHL fulfillment centers ourselves, we keep our prices down and our standards high.

This approach extends throughout our services and allows us to deliver a consistently great consumer experience at every location.

But we don’t just care about your business. We care about the planet too. Our long-running ESG programs prioritize reducing our carbon footprint and fostering sustainable practices wherever we operate.

Read more about the benefits of working with DHL

The 3 Big Challenges of Fulfillment for E-commerce

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Up to 65% of abandoned online shopping baskets are due to slow or expensive delivery. But with the DHL Fulfillment Network, you can place your stock closer to your customers and achieve faster delivery times with reduced costs.

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Seasonal (and even weekly) fluctuations in demand can cause havoc. So, take advantage of DHL’s infrastructure and agility to flourish when demand is hard to manage.

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The final mile matters. That’s why we’ve built a network of transport partners representing the final mile, all integrated into one platform. Just select the service level you and your customers need, and we’ll have the right carrier available. Best of all, you can track the status of each order using one system – no matter which country or carrier you choose.

Knowledge is Power: Data-Driven Fulfillment

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Partner with the DHL Fulfillment Network and you’ll be able to make data-driven business decisions in real time.

Just log in to MySupplyChain.com to monitor order fulfillment for your e-commerce through intuitive dashboards. It’s all available and easy to use – from quality of inbounds to outbound volumes and stock levels.

Read more about data

A Sustainable Fulfillment Provider for a Green Future

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DHL are committed to a path of increasingly sustainable logistics. We’re building carbon-free warehouses and are banning plastics from our operations.

We also care deeply about our people and continue to invest in regional programs aimed at improving the lives of the communities where we operate.

Read more about our Green Logistics

Latest news from the DHL Fulfillment Network

We know a thing or two about e-commerce logistics – what works, what doesn’t and what’s coming next. We have a growing library of insights to share with you. Access is completely free. Just dive in.

Expertise in motion: fulfillment that delivers for Absolute Cycling

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What does ‘SKU’ mean and how can this concept help my business?

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 What is 3PL logistics?

What is 3PL logistics?

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Erdinger makes a success of e-commerce in the drinks market

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Reach for the stars with a strategic logistics partnership

Capabilities
 Mastering peak season

Mastering peak season

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 Oakmont

Helping Oakmont scale their business internationally

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Enhance the unboxing experience with personalization

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 Jockey

Solving post-Brexit challenges for apparel brand Jockey

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This is what scaling fast looks like!

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When you’ve got the WOW factor!

Success Story

Optimize your stock with our “Advanced Inventory Insights”

Capabilities
Interested in more? Visit our knowledge hub
We believe in fair pricing for everyone

Try our pricing calculator to find out more.

Fulfillment Pricing Calculator
Let’s cut your delivery times

Simulate how you can optimize your delivery times.

Fulfillment Network Optimizer
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Get a quote

Are you interested in scalable fulfillment?

Then let’s get to business.

Get a quote

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