Help Center for Freight Shipping

Our freight forwarding experts share key details to help simplify your global trade and international shipping

From Incoterms to our shipping terms, save time with our DHL Global Forwarding Help Center’s self-service resources. If you can’t find the information you need, the expert team at the location closest to you is ready to help.

Customer Service Hours: Monday - Friday 08:00 - 16:00

Prague: Sales/shipments +420 702 160 000

Prague: HR/marketing: +420 601 090 715

Brno, Ostrava: +420 724 163 8 94

FAQs

Answers to your top Freight Forwarding questions

Incoterms

Understand the Incoterms® 2020 and 2010 editions

Global Service Alerts

Latest customer advisories and surcharges

Documentation Center

Find our Shipping Terms and documents, plus VGM details, hazardous goods info

Are you looking for help with a shipment in transit?

Let’s get you over to our Tracking and Customer Service areas. Once there, simply enter your tracking number and we’ll help you track down the information you need.

Tracking

Use your tracking number to view status

Customer Service

Send us a message about your shipment