Faster, smarter, safer:
DHL Express Special Services and the power of online tracking
In the era of speed and efficiency, DHL Special Services has taken customer experience to a new level with an enhancement to customer service - online shipment tracking. This feature allows both existing and future customers to track the whereabouts of their shipments in real time, providing unprecedented visibility and control over their delivery.
Visibility
The online tracking platform provides a comprehensive overview of the current status of the shipment, from order creation to pickup and delivery to completion. Customers can find out how the process is progressing at any time and are therefore always up to date with their valuable parcels.
Detailed information at your fingertips
Not only does the platform provide information on the current status of the shipment, it also contains additional information on the parcels to be sent and the planned route. The pick-up and drop-off locations are clearly displayed on an interactive map.
Advantages of online shipment tracking
1. Easy access
The online tracking system is simple and easy to use. Customers can easily check the status of their shipment without having to register.
2. Interchangeability
With the online tracking system, customers can easily share the status of their shipments with others. This feature facilitates communication and coordination between the contact persons at the pick-up address and the recipient.
3. Visibility of scheduled times
Customers can plan their day with peace of mind as they can see the pick-up and delivery times of their shipments. This transparency allows for better time management and ensures that customers are prepared for the arrival of their parcels.
4. Enhanced security
Knowing the location and status of your shipment provides additional peace of mind. Customers can rest easy knowing that their parcels are safe and will reach their destination as planned.
5. Customer empowerment
Online shipment tracking puts customers in control of their delivery. The ability to track shipments increases overall customer satisfaction and makes the DHL Special Services experience a personalized one.
Prior to the introduction of the online tracking feature, it was more inconvenient for customers to obtain information on the location of their shipments. Without the option of an online tracking system, they had to use traditional means of communication by contacting the DHL Express Special Services department via email or phone to inquire about the progress of their shipment. This manual approach unfortunately led to delays in responses and meant extra work for both customers and the service team. The new online tracking systems solve these problems and provide a simple and user-friendly solution that gives customers immediate and accurate information about their shipments at all times.
DHL Special Service's new online shipment tracking is an important innovation for customers who value transparency, efficiency and control in their delivery services. Get excited about the future of shipping with DHL Special Services and take advantage of the unique benefits of online tracking that meets your expectations.
