The business-to-business (B2B) world is undergoing a period of intense transformation.
Traditional methods of B2B operations – from sales to customer interactions; from fulfilment to order delivery – are changing rapidly.
So, how can your B2B business adapt to changing buying behaviours? This DHL Express whitepaper shows you how you can get started today.
Key Takeaways
- COVID-19 has accelerated the B2B world’s move to online, meaning B2B transactions are becoming more data-driven and less dependent on traditional one-to-one sales activity.
- Millennials now account for 73% of all B2B purchasing decisions. Growing up with the internet and mobile phones, they are digitally native and more technology oriented than their predecessors.
- A well implemented e-commerce platform will open new opportunities and help your business reach and engage new customers easily and effectively. Learn the five major features influencing the online B2B customer journey.
