Shipping internationally? There will be a lot for your business to navigate, including all the requirements for clearing customs. But don’t feel overwhelmed! As international shipping experts, we’re here to help. This FAQ guide is full of key information to help businesses of all sizes – from SMEs to multinationals – have a seamless cross-border journey. Read on and get ready to grow your business globally!
CUSTOMS CLEARANCE FAQS
DUTIES, TAXES AND PAYMENTS FAQS
SMALL BUSINESS SHIPPING FAQS
LOGISTICS FAQS
DHL DELIVERY FAQS
SERVICES
The following options are available to you as a DHL Express account holder:
Same Day Delivery
When time is critical, the DHL Same Day service will pick up a shipment of almost any size or weight and deliver it to its destination within hours – to over 220 countries and territories.
Saturday Delivery
Expedited shipping, even at the weekend, with our Saturday delivery service – available in key cities in more than 70 countries.
Time-Definite Export & Import
Our time-definite services offer delivery before 9:00 AM, 10:30 AM, and 12:00 PM on the next possible working day. Time-definite services feature a money-back guarantee and are suitable for pieces of up to 70kg and shipments of up to 300kg.
Express Domestic
Express Domestic offers delivery of shipments within the same country before the end of the next possible working day. Suitable for pieces of up to 70kg and shipments of up to 3000kg.
Shipping insurance
Comprehensive protection of your valuable shipments, giving you peace of mind in the unlikely event of physical damage or loss.
Customs and duty billing services
Full support for customs clearance processes and duty billing options, ensuring your cross-border customers have a smooth experience without additional charges.
GoGreen Plus
This service allows businesses to reduce (‘inset’) the carbon emissions associated with their shipments through the use of Sustainable Aviation Fuel.
Still have questions? Our Logistics Jargon Buster might have the answers you’re looking for. For everything else, our international shipping experts are ready to help.