DHL Express tracking keeps you informed as your shipment moves throughout our network, 24 hours a day – 7 days a week. Whether it is being picked-up by a courier, departing a facility, is in customs or en route to its final delivery, our online shipment tracking system keeps you up-to-speed, every step of the way. From the moment we take possession of the shipment until the final proof of delivery, you’ll be able to see how DHL Express is working for you.
Ways to track your shipment with DHL Express
Online shipment/courier tracking
Track your DHL Express shipment in seconds! Here's how the online courier tracking service works:
- Enter your waybill number: No account or password is needed for DHL Express tracking – just your waybill number.
- View real-time tracking updates: Get instant access to your shipment tracking details as your package moves through the DHL network.
- See detailed location information: Follow your shipment's journey with location timestamps, showing exactly where and why your package is being handled.
- Access comprehensive shipment information: View your waybill details, weight, number of pieces, and the DHL Express service you selected.
- Confirmation of delivery: Once delivered, see the date, time, and name of the person who signed for your shipment. You can also easily access your proof of delivery online.
Frequently asked questions about DHL Express delivery
The shipment number is allocated to your parcel and is typically 10 numerical digits. If you have not been provided with this information, the sender of the parcel will be able to give these details.
On the morning of the delivery, a 1 hour delivery window will be provided. Where the sender of your parcel has provided your mobile number or email address, we will send you a notification.
You can view the delivery window by going to our track a parcel page and entering your shipment number and delivery postcode.
If your parcel has been sent on a service that requires a signature at the specified delivery address and there is no-one at home, the driver will leave a calling card. Where the sender of your parcel has provided your mobile number or email address, we will send you a notification confirming this.
The card and notification will direct you to an online link where using the track a parcel function will give you one or more of the following options:
- Leave in a safe place
- Leave with a neighbour
- Collect from a DHL eCommerce Service Point
- Collect from the DHL eCommerce Depot
- Change delivery day
On the day of delivery, you can select to receive a 'You're next' notification when the driver is one stop away, typically 5-15 minutes before the delivery.
Shipper’s reference
A shipper's reference is a unique identifier, like a purchase order number or customer ID, that you can assign to your shipment. This lets you easily track and categorize your shipments, especially when multiple packages are in transit.
You can track your DHL Express shipments using a personalized shipper’s reference. Adding this shipper’s reference on your waybill allows DHL account holders to differentiate shipments on their monthly invoice.
When using a shipper’s reference, sometimes it can be helpful to narrow the results by using an account number and/or shipment destination country. To track with a shipper‘s reference, you will need the following information:
- Shipper’s reference noted on the waybill
- Date range when the shipment may have been sent
Monitor with DHL ProView®
DHL ProView® is our online tracking service for DHL Express account holders that provides automatic notifications to you and anyone you specify – via email or text message – when shipments are picked up, delivered, and more. DHL ProView also lets you monitor shipments online by account number, status and more.
How to opt for DHL ProView:
- Create a DHL Express account: If you don't already have one, sign up for a DHL Express account online.
- Log in to your account: Access your account dashboard and navigate to the DHL ProView section.
- Activate ProView: Follow the simple instructions to activate DHL ProView for your account.
- Customize your preferences: Choose your preferred notification methods (email or SMS) and select the events you want to be notified about.
Get proof of delivery
DHL Express’s electronic proof of delivery lets you get delivery details and an image of the receiver’s signature, when captured digitally — usually within an hour of delivery. There’s no need to call customer service — now you can view, download, print or email your proof of delivery documents.
You can view a delivery signature by clicking “Get Proof of Delivery” while reviewing individual shipment tracking results online. Or, you can submit up to 25 waybills at once for proofs of delivery.
Never miss a shipment again with DHL Express
DHL Express’ various tracking options gives you the power and information you need to manage your shipments with confidence. From basic online package tracking to advanced tools like DHL ProView® and shipper reference tracking, we offer a range of solutions so you know exactly where your courier and your package is at any point of time. Explore these tracking options by creating a DHL Express business account today.
For more shipping tips, insights, and resources, visit the DHL Express Discover site. Whether you’re a small business owner or an individual shipper, Discover provides comprehensive guides and articles tailored to your needs.
