Before shipping your package, please check here for any laws and regulations that may apply to your destination. Additionally, certain items such as food and liquids may not be accepted at partner points outside of DHL facilities. You can confirm the list of prohibited items in the 'Confirmation of Package Contents' document.
Content and Navigation
DHL Express Easy | Affordable International Shipping from Service Points
DHL Express Easy is a convenient service that allows you to easily and affordably ship internationally by simply dropping off your package at a DHL service point. We deliver your important items reliably and swiftly to over 220 countries and regions, often by the next business day.*1
This service is ideal for sending gifts to family and friends abroad, mailing school documents, and dispatching urgent business papers or samples.
Why Choose DHL Express Easy?
 | Reliable and Affordable Pricing We offer a simple pricing system based on the size and weight of your package and the destination. With our drop-off service, you can enjoy great rates. Click here to see the DHL Express Easy pricing table*2. | |
 | Easy Shipping at DHL Service Points Across Japan You can find your nearest DHL service point here. | |
 | Free Packaging Materials Available Check the sizes and maximum weight for our free envelopes and boxes*3 here. | |
 | Various Payment Options You can pay for shipping using cash, credit cards, QR codes, or electronic money*4. | |
 | Make Shipping Labels in Advance Create your Airway Bill on your computer or smartphone ahead of time for a smoother process. Create your Airway Bill here. | |
 | Track Your Package Online You can track your package in real time here. | |
 | Shipping Extra Luggage During Your Stay in Japan | |
|
*1 Delivery may not be possible in some countries or regions due to customs rules, social issues, or natural disasters.
*1 Certain items, like dangerous goods or restricted items, cannot be shipped internationally.
*2 The pricing table does not include taxes or fees, such as customs duties, so please keep that in mind.
*2 To get the correct price, please check the shipping tool or ask our store staff.
*3 Some locations may not have certain box sizes available.
*4 This is only available at DHL facilities.
3 Steps for Drop-off Shipping
STEP 1
Search for DHL Service Points
Find a convenient DHL Service Point near you to drop off your package! With numerous locations nationwide, you won't have to travel far.
STEP 2
Prepare your shipment before your visit
Easily create your shipping label on your smartphone!
STEP 3
Drop off, pack, and ship
Pack your items in dedicated boxes at the DHL Service Point for easy shipping!
*Starting from May 2025, we will discontinue the use of paper waybills. Please use the digital tools provided.
Prepare your shipping label in advance for a smarter international shipping experience
If you use our service often, access our online tools easily each time with our mobile app!
Download it here:
For iPhone users, click here
For Android users, click here
*Please note that the app may not work if your operating system is outdated, if you have special settings on your device, or if there are issues with storage space, network conditions, or connection speed.
*App Store is a trademark of Apple Inc., registered in the U.S. and other countries.
*Google Play is a trademark of Google LLC.
*The app is free to use, but you will need to pay for any data charges while downloading or using it."
DHL Express Easy FAQ
This service allows you to send packages internationally at great rates by dropping them off at a DHL service point. Therefore, pickup services are not available.
Locate a convenient DHL service point on this site.
DHL allows you to send your packages to DHL facilities using Japan Post's Letter Pack. Please check this site (There are size and weight restrictions for shipping).
Track your package here.
No, anyone can create a shipping label. However, registering as a user makes it much more convenient for future use.
Before shipping your package, please check here for any laws and regulations that may apply to your destination. Additionally, certain items such as food and liquids may not be accepted at partner points outside of DHL facilities. You can confirm the list of prohibited items in the 'Confirmation of Package Contents' document.
This service allows you to send packages internationally at great rates by dropping them off at a DHL service point. Therefore, pickup services are not available.
Locate a convenient DHL service point on this site.
DHL allows you to send your packages to DHL facilities using Japan Post's Letter Pack. Please check this site (There are size and weight restrictions for shipping).
Track your package here.
No, anyone can create a shipping label. However, registering as a user makes it much more convenient for future use.
Usage Precautions and Important Notices
Notice Regarding Package Drop-off at DHL Partner Service Points During Golden Week
Due to foreseeable storage space constraints at DHL Partner Service Points during the Golden Week period, we will temporarily suspend package acceptance during the following dates:
Suspension Period: May 1 (Thursday) - May 6 (Tuesday), 2025
After this period, kindly note that we will also discontinue the use of paper (handwritten) shipping labels(Air Waybills). Customers will be required to input shipping information using our web tools or mobile app.
Thank you for your understanding.
DHL will discontinue the acceptance of paper Air Waybills by the end of April 2025. We kindly ask you to use our web tools or mobile app for your shipping needs. Thank you for your understanding.
- For DHL Express Easy, the dedicated envelope and box must be used, and shipper must pay necessary charges.
- Please refer to the DHL Service Guide for information on what items cannot be shipped internationally via Express Easy. Also, there are some, while extremely limited, countries and regions where DHL does not provide services. Currently, Russia and Iran are among them.
Please contact DHL Customer Service(0120-39-2580) for more information DHL will examine shipment upon receipt and it may be returned to shipper.
- DHL customers who have an account number starting with 5 can drop off shipment at Service Point. Some Service Points not accepting such drop-offs are indicated at store information.
- DHL Service Points other than DHL facilities (Service Centers) do not accept DHL-designated returns for overseas online shopping, etc. Similarly, there is no cash on delivery service.
- For questions and clarification, please call DHL Customer Service (0120-39-2580).
- ID presentation is required by the Ministry of Land, Infrastructure, Transport & Tourism to prevent aircraft terrorism.
- Shippers including DHL account holders must present their ID at Service Point. Otherwise, shipment will not be accepted.
- Acceptable ID: Driver’s License, Passport, My Number Card, Residence Card/Special Permanent Residence Certificate. All must be valid and have ID photo and the present address.
- Non-document shippers using Express Easy must fill out Shipment Contents Confirmation sheet.
- If shipment is brought in by a representative, not the actual shipper,
- The representative must present his/her ID.
- For Express Easy non-document shipment, the representative must fill out Shipment Contents Confirmation sheet in his/her own name.
- For any questions, please contact DHL Customer Service at 0120-39-2580
- Please also check our FAQs for more information.
The safety and security of the shipments we transport is of utmost importance to us. We therefore inspect shipments handed over to us to check for any restricted or prohibited commodities, hazardous material, contraband, etc. Such inspections may be conducted by several methods like physically opening and examining the contents of the package, using sniffer dogs, x-ray machines etc.
For non-account customers, every shipment is inspected. Please note that when you hand over your shipment to us, we reserve the right to inspect the shipment. We seek your understanding that this is done for the safety of your packages.
We ask for your cooperation in this matter.
- Please cooperate with DHL drivers and service point staff when checking and inspecting packages.
- Please pack your items in a way that allows DHL to actually check the contents of the package even after it has been collected.
Please note the following:
- Import duties and tax, if imposed by the destination country, will be charged to the consignee (recipient).
- Gifts given free-of-charge or used goods are also subject to duties and taxes.
- The consignee must provide any additional documents necessary for import procedures.
- If there are any issues that need to be checked for customs clearance, there may be a delay in delivery.
Thank you for your understanding.
Note: This policy is aligned with the legal and regulatory requirements of numerous Governments / other Regulatory authorities and is standard practice across the express delivery industry to ensure only legitimate shipments are accepted.
Recently, validation of shipping invoices by customs authorities in the EU and other countries have become stricter. Unclear descriptions on invoices may cause customs clearance delays or be rejected at the destination country. Therefore, please describe shipment contents in detail, accurately and appropriately on the waybill and invoice so that it can be clearly understood by customs.
For more information, please click here.
As of July 1st 2022 , the Taiwan Customs Authorities requires pre-registration and pre-clearance authentication for import shipments to consumers (2C) in Taiwan.
For more information, please click here.