These days, consumers have become accustomed to the convenience of online shopping. Whether it's ordering the latest gadgets, fashion apparel, or everyday essentials, the world of e-commerce has transformed the way we shop. Customers today have a plethora of options when it comes to choosing where to shop. While factors like product quality and pricing are significant, the delivery experience is another critical deciding factor.
Small business owners in Myanmar must understand that, when it comes to selling online, convenience and transparency in parcel delivery are no longer optional but expected. Parcel delivery is part of the customer service experience, so if customers are not satisfied with the parcel delivery process, this can affect the overall customer service experience. One way to promote transparency and convenience in parcel delivery is by leveraging courier services that provide online tracing and tracking for business owners and customers. And this is where DHL Express offers the solution you need.
Benefits of tracing and tracking parcels with DHL Express
Alongside our reliable overseas delivery service, we give you peace of mind by providing you with detailed updates on the progress of your parcel. Here are some of the parcel tracking advantages you get when you partner with DHL Express for international shipping:
1. Time-stamped and location-tagged entries
Our tracking system provides time-stamped and location-tagged entries for every significant shipment movement. This level of detail ensures that you and your customers are always in the know.
Whether it's a package getting transported to the sorting hub or arriving at its final destination overseas, you'll have real-time insights at your fingertips. You and your customers can receive accurate updates on the parcel, ensuring transparency and convenience throughout the customer service journey.
2. Automated estimated delivery time
Once the parcel has been handed over to DHL Express, our system will generate an estimated delivery date. This estimated delivery date is generated based on the information provided on your waybill and the indicated address. Public holidays are also taken into consideration when making this estimate. However, know that DHL Express does not factor in transit over the weekends. Moreover, all estimates are subject to the availability of customs clearance and airline uplift.1
3. Customisable shipment notifications
With a DHL Express business account, you get access to our DHL ProView, which is a package tracker tool that gives you free and secure real-time updates on your express international shipment. Moreover, the DHL ProView also allows you to customise your notifications. As such, you can decide who can receive notifications of the parcel, when they can be received, and how they’re received, whether via email or text message.2
4. Easy access to information on the go with the mobile app
Our DHL Express Mobile App makes it easier for small business owners to track and trace their shipments online as they go through our network. With the app, you can plan and schedule shipments efficiently and get timely notifications on the progress of your parcels. From the moment it is handed over to the time it is signed for and handed over to the receiver, everything that happens to your shipment will be recorded at every step. As such, you get a transparent overview and a clearer estimate of the delivery period.
How DHL Express parcel tracking works
After creating a shipment with your DHL Express business account and filling out the information required for your air waybill (AWB), you will receive a 10-digit unique code, known as your AWB number or reference number. This unique code will be used for tracking the movement of your parcel or providing it to customer support should you have any concerns.
You can share this tracking number with your recipient. That way, they can monitor and arrange for an ideal delivery schedule or collection at their local DHL Express.
To know the status of your parcel, you can use the DHL Express Mobile App to type in your 10-digit AWB number on the tracking number field or track by reference on our website. After that, click the “Track My Parcel” button. You will then get detailed information on the progress of your parcel through our delivery network.
With DHL Express, you can ensure convenience and transparency in your overseas deliveries. If you don’t have one yet, open a business account with us today and experience efficient and dependable international shipping yourself.
For further reading on international shipping, check out our guide on packing materials for shipment and how to ship large items fast.
