Understand Customs and Regulations
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Customs departments around the world are usually an extension of the country’s government.
Although DHL Express cannot influence customs, we have the expertise to help facilitate smooth shipment clearances.
Read up thoroughly on the customs requirements of countries you plan to export to before shipping. Similarly, it is important that you know your country’s importing requirements when you are ordering something from overseas.
Duties calculation depends on the commodities' declared value within the shipment. Duties are applied by customs at the time of initial entry and vary depending on the classification, value, country of manufacture, and associated freight charges for the commodities.
Payment of duties and taxes is often the responsibility of the receiver. To help expedite delivery, DHL Express will contact the receiver on behalf of customs to arrange for payment.
DHL Express upholds a high standard of compliance to ensure international regulations, laws, and ethical standards are followed.
Non-Compliance Risks to Avoid
Undervaluation
Avoid declaring the value of goods to be lower than their actual transactional value.
Provide your shipping invoice with a detailed breakdown of all the items applicable to cost (goods, freight, insurance, etc.).
Counterfeit & Pirated Goods
Fake goods are sold illegally without permission from the brand owner.
Ensure your shipment does not contain any fake branded products as they are prohibited for carriage.
Misdeclaring Names
Providing an incomplete or inaccurate name or address of the true shipper or receiver could lead to shipment delays.
Always give the real full name of the shipper and the receiver, correct address, and complete contact information on your documentation.
Incomplete Goods Description
To avoid disruptions, ensure good descriptions include complete information with precise details on the goods’ nature.
Do not use generic descriptions.
9 Classes of Dangerous Goods
Explosives
Not carried by DHL Express
Flammable Solids
Radioactive Materials
Not carried by DHL Express
Oxidising Substances
Toxic Substances
DHL Express only carries toxic substances that are non-infectious
Corrosive Substances
Not carried by DHL Express
Flammable Gases
DHL Express only carries flammable gases that are non-toxic
Micellaneous Goods Dangerous for Transport
Flammable Liquids
If you need to ship dangerous goods, talk to your Account Manager on your shipping requirements.
Good to Know
- Always ensure all four compliance risks are avoided.
- Always ensure the accuracy, completeness, and timeliness of all information you submit to DHL.
- DHL neither accepts nor carries any shipment that includes counterfeit foods.
- DHL reserves the right to inspect documents and shipments and to take appropriate actions to comply with regulations.
The HS code is an internationally recognised commodity categorisation system and is commonly used in customs to clear shipments.
It classifies taxes and tariffs, trade policies, and controls and monitoring for different commodities. There are thousands of different HS codes dissecting each commodity into very specific descriptions.
Use the Interactive Classifier on our Trade Automation Service (TAS) tool to easily find HS codes to classify your products.
Learn more about TASTAS Features
Landed Cost Estimator
Calculate total shipping costs including duties, taxes, and other fees like insurance, brokerage, and transport.
Interactive Classifier
Find classification codes for your goods including HS code in ASEAN Harmonized Tariff Nomenclature (AHTN), Export Control Classification Numbers (ECCN), and Schedule B number.
Customs Compliance Check
Check your shipments’ compliance with the latest trade protocols.
Trade Document Library
Get the documents and forms your shipments need.
Comparative Services
Compare import options between countries to pick your best import source.
Service Reports, Product Catalog & Address Book
Save your shipment details for future use and faster processing.