In Malaysia, the standard operating hours are 8:30 a.m. to 5:30 p.m., Monday to Friday, and 9:30 a.m. to 12:30 p.m. on Saturdays. Sundays are non-operational for all states.
However, in Kelantan, Terengganu, Kedah, and Langkawi, where the official weekend falls on Friday and Saturday, different operating hours apply.
We have compiled a comprehensive FAQ to assist you:
- Weekend Delivery
- Saturday Delivery
- Sunday Delivery
- Weekend Operations
- Customer Support and Tracking
Weekend Delivery
Yes, DHL Express Malaysia delivers on Saturdays for half a day from 9:30 AM to 12:30 PM, but not on Sundays.
However, delivery availability varies in states where the weekend falls on Friday and Saturday:
- Kelantan & Terengganu: No deliveries on Fridays, but deliveries are available on Saturdays from 9:30 a.m. to 12:30 p.m.
- Kedah: Fridays follow normal working hours, Saturdays operate from 9:30 a.m. to 12:30 p.m., and no deliveries on Sundays.
- Langkawi: Fridays operate for half a day, no deliveries on Saturdays, and deliveries are available on Sundays, but only for pickups (no shipment uplift on Sundays).
DHL Express Malaysia does not offer selectable weekend delivery options during booking.
However, once your shipment is confirmed, you can use the On-Demand Delivery (ODD) portal to change your delivery date to Saturday, subject to availability.
Deliveries on Saturdays are typically made between 9:30 a.m. and 12:30 p.m. There are no deliveries on Sundays in all states except for Langkawi.
DHL Express provides Saturday delivery in the following 52 countries, categorized by region:
Asia-Pacific (APAC)
- Australia
- Bhutan
- Brunei
- Cambodia
- Fiji
- Hong Kong SAR, China
- Maldives
- Papua New Guinea
- Philippines
- Singapore
- Timor Leste
Middle East
- Egypt
- Kuwait
- United Arab Emirates
Europe
- Austria
- Belgium
- Croatia
- Czech Republic
- Denmark
- France
- Germany
- Guadeloupe
- Guernsey
- Ireland
- Italy
- Jersey
- Netherlands
- Portugal
- Russian Federation
- Slovakia
- Spain
- St. Barthelemy
- Switzerland
- Ukraine
- United Kingdom
Africa
- Angola
- Gambia
- Ghana
- Lesotho
- Liberia
- Madagascar
- Nigeria
- Rwanda
- Sierra Leone
- South Africa
- Swaziland
- Uganda
North America
- Dominican Republic
- Haiti
Latin America (LATAM)
- Colombia
- French Guyana
- Martinique
No, DHL Express Malaysia does not operate on national holidays, so all services are unavailable nationwide.
On state-specific holidays, only the affected states pause operations, while others continue to deliver for half a day on Saturdays.
Check our 2025 Operations Holiday Schedule here.
Saturday Delivery
DHL Express Malaysia delivers on Saturdays for half a day, from 9.30 a.m. to 12.30 p.m. in all states except Langkawi.
There are no deliveries on Saturdays that fall on public holidays.
Check our 2025 Operations Holiday Schedule here.
No, there is no extra charge for Saturday delivery with DHL Express Malaysia, as it is a standard service that cannot be selected when booking a shipment.
The only way to schedule a Saturday delivery is by requesting a delivery date change via On Demand Delivery after the shipment has been booked.
You cannot specifically select Saturday delivery during booking with DHL Express Malaysia.
However, after your shipment is confirmed, you can use our On-Demand Delivery (ODD) service to change the delivery date to Saturday, subject to availability.
The weight limit for DHL Express Saturday delivery is the same as on weekdays: no more than 70 kg per item and up to 3000 kg in total.
Yes, DHL Express Malaysia offers Saturday pickup services from 9.30 a.m. to 12.30 p.m. in all states except Langkawi.
The cut-off time for arranging a pickup is 11:00 a.m. If scheduled after 11.00 a.m., the courier cannot pick up the package due to late booking.
Sunday Delivery
DHL Express delivers on Sundays only in Kelantan, Terengganu, Kedah, and Langkawi, where Sunday is a regular working day.
No deliveries are available in other states in Malaysia.
You cannot arrange for Sunday delivery because DHL Express Malaysia does not operate on Sundays.
Sunday delivery is generally not available with DHL Express Malaysia.
However, in Kelantan, Terengganu, Kedah, and Langkawi, where Sunday is a regular working day, Sunday delivery is standard with no extra charges applied.
Weekend Operations
DHL Express Malaysia provides shipment pickups and deliveries on Saturdays from 9:30 AM to 12:30 PM but does not operate on Sundays.
Most DHL Express Service Points in Malaysia are open on Saturdays and closed on Sundays. However, select locations, including KLCC, Bangsar Shopping Centre, and Sunway Putra Mall, remain open on Sundays. Visit our website to check weekend operating service points.
For pre-shipping or post-shipping inquiries, our customer service is available 24/7 via hotline or social media.
"End of day" for DHL Express refers to deliveries made before the close of business hours.
In Malaysia, Saturday deliveries are targeted to be completed by 12:30 p.m., as operations close at that time.
Sunday deliveries follow the same rule in states where Sunday is a regular working day, such as Kelantan, Terengganu, Kedah, and Langkawi—shipments are targeted to be delivered by 5:30 p.m.
Customer Support and Tracking
Yes, DHL Express Malaysia customer support is available 24/7, including weekends.
Yes, you can track your shipment via DHL Express tracking system anytime, including weekends.
Yes, you will receive notifications for Saturday deliveries via the email and phone number you provided during booking.
