Shipping a passport involves significant responsibility due to its sensitive nature and importance. Understanding how to declare your passport—whether as a document or a package—varies by country and is key to avoiding delays or issues.
Our comprehensive FAQ is designed to address common concerns and guide you through the essential aspects of shipping your passport:
Shipping Guidelines and Regulations
When shipping passport, provide documents based on how it is classified for the destination country:
- Shipping as 'Document': If your passport is considered a document, you only need to include the air waybill (AWB).
- Shipping as 'Package': If your passport is classified as a package, you must provide an invoice for declaration value along with the AWB.
Hardcover envelope is recommended for secure and damage-free delivery.
If you're shipping with DHL Express, you can request one from DHL Express after booking your shipment via MyDHL+ or get it at our service points.
Shipping with DHL Express
To ship your passport using DHL Express, you have two options:
Option 1: Online Booking through MyDHL+
Step 1: Enter details of the sender and receiver, including names, addresses, emails, and contact numbers.
Step 2: Declare it as a 'Document' or 'Package' based on destination country requirements.
Click on the ‘Help me determine if my item is a document’ link for verification.
Step 3: Select the packaging type and fill in the shipment information.
Step 4: Arrange a delivery date and service type, and add optional services if needed.
Step 5: Upload Customs Documents and choose pickup or drop-off.
Step 6: Review and pay for your shipment
Check out the detailed guide to book a shipment using MyDHL+.
Option 2: Walk-in to a DHL Service Point
Find the nearest DHL Service Point and consult with our representative to prepare your passport shipment.
You can benefit from Express Easy rates by using our flat-rate hardcover envelope.
Shipping a phone overseas from Malaysia is as low as 90MYR with our Express Easy special offering at DHL Express service point.
To get an exact shipping cost, check our lane-specific price list here.
Shipping a phone within the same continent takes 2 business days with DHL Express.
For other continents, delivery usually takes 3 to 5 business days.
For faster delivery, express options are available for 1 to 3 business days. In urgent cases, go for Same-Day Express Delivery.
Shipment can be booked via MyDHL+.
Yes, it is safe to send your passport with DHL Express. We follow strict international shipping regulations and implement key security measures, including:
- Safety Protocols: Maintaining high standards at all operational locations to meet legal and industry norms.
- Customs Declarations: Ensuring proper documentation and compliance with destination country requirements.
- Tracking Options: Allowing you to monitor your shipment in real-time.
- Insurance (Document Extended Liability): Offering additional coverage for your shipment. In case of loss or damage, you can receive compensation up to a certain amount.
Yes, you can track your passport shipment by using the 10-digit tracking numbers found on your air waybill. These numbers are generated when you create the air waybill (AWB).
After your shipment is picked up, you can track its location and monitor the delivery progress through its status.
Yes, you can secure insurance for your passport shipments through the Document Extended Liability Service when booking with MyDHL+.
Insurance enhances the standard DHL liability to receive compensation in case your passport is physically lost.
In such rare instances, DHL will cover the cost of recovery up to RM 2,500 for a fee of RM 25 per shipment.
Shipping Restrictions
There are no restrictions on shipping passports internationally with DHL Express.
However, specific guidelines may vary based on the destination country.
For example, in India, passports can only be shipped by the Embassy, Consulate, or an officially authorized representative.
In countries like India, China, Japan, and Thailand, passports must be declared as a 'package', whereas in countries like Singapore, United States, United Kingdom, and Australia, they should be declared as 'documents'.
Yes, DHL Express does not ship passports to countries classified as ‘High-Risk’ due to embargoes, sanctions, or other restrictive measures.
Shipments to these countries require a signed Letter of Indemnity and undergo 100% inspection.
Examples of High-Risk countries include Belarus, Russia, Cuba, Iran, North Korea, Syria, and the Crimea Region.
No, you can only ship one passport per air waybill (AWB) when using DHL Express.
Shipment Issues
If the shipment is delayed, check the last shipment delivery status and use the tracking information to find out why.
If your passport is lost during shipment, file a file a report through our Customer Service.
We will conduct a thorough warehouse search and review CCTV footage of the shipment's movements. Our security manager will also be involved in the investigation to provide you with conclusive results.
If your passport is damaged, file a report through our Customer Service within thirty (30) days of receiving the parcel.
Provide a detailed description of the damaged passport, including colours, size, weight, packaging, texture, markings, and any available photos.
Yes, you can change the delivery address after your passport has been shipped through On-Demand Delivery (ODD) Service.
After you update the delivery address and date on ODD, the changes will take effect instantly.
If no one is available to accept the shipment, a second delivery attempt will be made the next day.
If the second attempt fails, the shipment will be held at our service center until a new delivery is arranged.
To avoid miss-delivery, manage your delivery with On-Demand Delivery. You can delay the delivery, leave it with a trusted person, or change the delivery address or date.
