Ship Phone Into and Out of Malaysia

Yes, importing mobile phones into Malaysia will require an import license issued by SIRIM. 

For Personal Use Phones:

You need an import permit known as a Special Approval and Clearance Letter (SACL) to import a phone for personal use.

Learn more about how to apply for SACL approval.

For Company Use Phones:

You must apply for an import permit known as a 'Certificate of Approval (COA)' for phones used for business purposes.

Find out how to apply for the import permit.

When importing mobile phones into Malaysia, you will need the following shipping documents as per Malaysian customs regulations:

1. Air Waybill (AWB)

2. Commercial invoice

   • Make sure to declare the correct value.

3. Certificate of Origin (required for new phones)

4. Customs declaration (K1 Form)

5. Proof of purchase such as receipts or invoice (for a new phone)

6. SIRIM import permit

   • For company use or local sales, you will need a Certificate of Approval (COA).

   • For personal use phones, you will need the import permit known as a Special Approval and Clearance Letter (SACL). 

The sender is responsible for properly packing the mobile phone before shipping. This includes using suitable packing materials, such as bubble wrap, and attaching the necessary handling and shipping labels.

If you are unsure whether your packaging is secure, visit the nearest DHL Express Service Point for guidance and assistance to ensure your package is adequately prepared.

Once your phone is packed, you can either drop it off at the Service Point or schedule a pickup through MyDHL+.

A well-packed phone minimizes the risk of impact during transit and protects it from environmental factors.

Follow these 5 simple steps to pack your phone for shipping with DHL Express:

Step 1: Use the original box

If you have the original box for your phone, use it for the best protection. 

If you don't have the original box, you can use a DHL box for shipping.

Step 2: Pack the parcel

Wrap your phone in bubble wrap to cushion and protect it. Fill the box with materials like foam peanuts or airbags to prevent the phone from moving around inside.

Step 3: Label 

Attach the Air Waybill (AWB) and invoice to the box. Add handling labels, such as fragile stickers, for extra care during transit.

Step 4: Arrange shipping 

Contact DHL customer service or use MyDHL+ to schedule a pick-up for your parcel. You can also drop off your package at the nearest DHL Express Service Point.

Step 5: Seal securely

Tape all the box seams securely after our staff has inspected your shipment during pick-up or at the Service Point.

Phones imported into Malaysia are subject to import duties and taxes of 5% Sales and Services Tax (SST) with no import or excise duty.

Yes, you can send up to 4 mobile phones per air waybill using DHL Express. Each box or package can contain 2 phones.

Both phones with built-in batteries and removable batteries are acceptable.

If the phone has a removable battery, the battery must be taken out, and only the device can be shipped.

Yes, you can ship up to 4 iPhones per air waybill using DHL Express.

Each box or package can contain 2 iPhones.

Shipping a phone overseas from Malaysia is as low as 90MYR with our Express Easy special offering at DHL Express service point. 

To get an exact shipping cost, check our lane-specific price list here. 

Importing a mobile phone into Malaysia is easiest with DHL Express. We pick up the item from your specified location and deliver it to your doorstep.

Follow these 5 steps to import: 

Step 1: Apply for SIRIM Certification

For local sales, obtain Type Approval. For internal company use, register for Special Approval.

The certification process may take 2 to 4 weeks.

This step is not required for personal use shipping

Step 2: Prepare Shiping Documents

1. Certificate of Origin (required for new phones)
2. Customs declaration (K1 Form)
3. Proof of purchase such as receipts or invoice (for a new phone)

Step 3: Book Import Service via MyDHL+

Step 4: Get an Import Permit for Clearance

Apply for the appropriate permit once the shipment arrives:

• Local sales and company use:  Certificate of Approval (COA)

• For personal use: Special Approval and Clearance Letter (SACL)

Step 5: Clear Duties and Taxes

Clear duties and taxes to release the shipment from customs. 

Shipping a phone within the same continent takes 2 business days with DHL Express.

For other continents, delivery usually takes 3 to 5 business days.

For faster delivery, express options are available for 1 to 3 business days. In urgent cases, go for Same-Day Express Delivery.

Shipment can be booked via MyDHL+.

If your mobile phone is damaged, file a report through our Customer Service within thirty (30) days of receiving the parcel. 

Provide a detailed description of the damaged item, including colours, size, weight, packaging, texture, markings, and any available photos.

If you believe your mobile phone is lost during shipping with DHL Express, contact the Customer Service as soon as possible and provide your air waybill (AWB) number. 

We will backtrack the shipment using the tracking information. A thorough warehouse search, CCTV footage review, and security manager involvement will follow.

You will receive updates, and the issue will be addressed promptly

If you missed a DHL Express delivery, you will find a missed-delivery card in your mailbox.

A second attempt will be made on the next business day. If delivery fails again, the package will be held at our service center until a new arrangement is made.

 To avoid miss-delivery, manage your delivery with On-Demand Delivery. You can delay the delivery, leave it with a trusted person, or change the delivery address or date.

If your DHL Express package shows as delivered but you haven't received it, contact Customer Service immediately with your air waybill (AWB) number and a detailed shipment.