MyDHL+ Step-by-Step Guide: Create an Import Shipment

MyDHL+ is designed for easy and convenient shipment bookings of all kinds.

Aside from export, you can also arrange an import service where shipments are collected from another country and delivered directly to you through this platform.

This guide will show you the steps for booking an import shipping service:

Step 1: Visit MyDHL+

First, go to MyDHL+ and log in if you have an account. 

Note for first-time user: Creating an account is optional. However, a guest account saves shipment details for later access.

Then, select your current country. 

Step 2: Select Import and Destination Country

1. Click 'Create a New Shipment'. 
2. Select the 'Country of Import and enter the 'State'.
3. Select the destination country (e.g Malaysia) and enter the 'State'.
4. Click 'Next' to proceed. 

Step 3: Enter Pickup and Drop-Off Information

Part 1: Provide Pickup Address and Contact Information

1. Fill in the 'Name' and 'Company' of the contact from the pickup location.
2. Enter the 'Address' of the pickup point.
3. Enter the 'email address' and 'phone number' of the contact. 

Part 2: Provide Drop-Off Address and Contact Information

1. Fill in the 'Name' and 'Company' of the receiver.
2. Enter the 'Address' of the receiver.
3. Enter the 'email address' and 'phone number' of the receiver. 

Note: For imports originating from Malaysia, this section will mostly be Malaysian address and contact information. 

Step 4: Select a Shipment Type

There are 2 shipment types for selection - documents and packages. 

Shipment Type Option 1: Documents

Select 'Documents' if the shipment contains only paperwork.

1. Select a description that matches the document type.
2. To insure the shipment, tick the 'Shipment Protection' box. (Optional)
3. Click 'Next' to proceed.

For document shipments, this is the final step for entering details. Skip to step 10 - Payment to complete the booking process.

Shipment Type Option 2: Packages

Select 'Packages' if the shipment is a product or goods. 

1. Select a purpose that matches the shipment's intention. 
2. To get an estimation of duties and taxes at the end of shipment creation, tick the box of 'I'd like to see estimated duties and taxes'. (Optional)
   

*Step 5 to step 8 only applies to package shipment. For shipper with document shipment, skip to step 9.

Step 5: Describe Shipment Item

There are two options available - use prompts or write a description manually.

Option 1: Describe Item with Prompts

Click on the yellow button - Create Description.

1. Enter short and clear answers for all questions.
2. Click 'Use this description' to proceed.

Option 2: Describe Item Manually

Enter a clear and precise description of the shipping item.

Step 6: Provide Shipment's Commodity Code

Search via 'Lookup Code' or enter the commodity code manually.

Option 1: Lookup Code

Click the yellow button, 'Lookup Code' to begin the search.

1. Fill in the information as per the question prompts then click 'search'.
2. Review the displayed results and click 'use code' on the selection that matches the shipment item.

Option 2: Commodity Code Manual Input

Enter an accurate 6 to 10 digits commodity code of the shipping item.

Step 7: Provide Shipment Content Details

1. Enter item quantity
2. Select 'unit type' that matches.
3. Enter the value of the item.
4. Enter the weight of the item in KG.
5. Select the country the item was made of. 
6. Review the entered shipment details summary.

Step 8: Provide Pre-Calculated Tax (optional)

1. Tick the box to include pre-calculated duties and taxes.
2. Enter pre-calculated import customs details.
3. Enter pre-calculated import taxes (VAT or GST).

Step 9: Insure Shipment (optional)

1. Tick the box, 'I want to insure my shipment'.
2. Enter the insurance value.
3. Click 'Next' to proceed. 

Step 10: Add Additional Reference (optional)

1. Click 'Add Reference'
2. Enter shipment reference. (e.g Satin Blue Maxi Dress Size M)

Multiple references can be added for the shipment, however, only the first one will be included on the label/waybill.

Step 11: Provide Invoice

Two options are available for selection - create invoice or use your own invoice. 

Option 1: Create Invoice

This option generates an invoice with DHL template.

1. Click 'Create Invoice'.
2. Tick the 'include invoice number' box.
3. Add an invoice number in any format for easy reference. (e.g YYMMDD/INV/Order Number).
4. Enter an 'Additional Invoice Reference' to include in the DHL customs invoice.

Option 2: Use Own Invoice

Choose this option to provide your own invoice. 

1. Select 'Use My Own Invoice'.
2. Enter invoice number.

Step 12: Add Additional Information (optional)

1. Third-party involvement: For one-off direct shipping, click 'no' if no third party is involved; otherwise, click 'yes' and provide third-party details.
2. Tax payer identification: For personal shipments, Tax Payer ID is usually not needed, so skip it. If relevant, enter the Tax Payer ID (e.g C123456789).
3. Customs documents: Some shipments need a permit, license, certificate of origin, or proof of payment for customs clearance. If not applicable, skip this step. Otherwise, click 'Add Another' under Additional Customs Documents and enter the document ID.
4. Click 'Next' to proceed.

Step 13: Select Shipment Packaging

You can use your own packaging or get a shipment package from DHL Express. 

Option 1: Use Own Packaging

1. Select 'Your Own Package'.
2. Enter shipment quantity.
3. Enter shipment weight in KG.
4. Enter shipment dimensions in cm - length, width, and height. 
5. Review shipment detatils and click 'Next' to proceed.

Option 1: DHL Express Packages

1. Select a package that fits.
2. Enter shipment quantity.
3. Enter shipment weight. (Note: Each package type has its own weight limit.)
4. Review shipment detatils and click 'Next' to proceed.

Step 14: Confirm Payment Method

1. Credit card is the default payment method.
   
2. For import shipping, the recipient pays duties and taxes by default.

Step 15: Select Additional Customs Detail (Not Applicable to All)

This varies by country of import. Typically, DAP, delivered at place, is the default and unchangable.

For countries that require a selection, click ‘view definitions’ to identify the correct customs trade option.

Otherwise, click 'Next' to proceed. 

Step 16: Choose Shipping Date and DHL Express Service

A list of DHL Express services like Express Time-Definite, Express Worldwide, Express Easy, etc. is available for selection.

1. Select a date for shipment pick up. 
2. Choose a DHL Express service. To view the cost breakdown, shipment pick up date and time, and other information about the service, click 'details'.
3. Click 'select' to proceed.

Step 17: Add Optional Services (optional)

1. Tick the box of 'Optional Service' that fits your need.
2. Click 'Update' to proceed.

Step 18: Provide Customs Required Documents

1. Tick 'Yes' to submit customs required documents electronically (e.g customs invoice, permit, license, etc.)
2. Check the auto-filled signer's name and enter signer's title (e.g: Ms., Miss, etc.)
3. Upload the signer's signature in JPEG, GIF, or PNG format.
4. Tick 'Upload Other Customs Documents' to upload required customs documents in suggested format. (optional)
5. Click 'Next' to proceed.

Step 19: Review Shipment Cost Summary

Verify shipment details and cost before proceeding to confirmation.

Step 20: Select Payment Options

1. Choose a payment option - VISA or Mastercard.
2. Tick the 'save credit card details' box to save the selection for future.

Step 21: Enter Billing Information

1. Click 'No' if importer is not a business contact. Otherwise, select 'Yes' and provide additional required for business contact, such as SST number, business registration number, and tax identification number. 
2. Check and input billing contact information, including name, company, email, phone number, and billing address.
3. Click 'Accept and Pay' to proceed.

Step 22: Pay with Credit Card

You will be taken to a secure payment site to complete your transaction.

1. Enter credit card details.
2. Click 'Pay' to proceed. 

Step 23: Get a Copy of Shipment Documents (Optional)

Shipment tracking number is available at this stage. Checkout the 10 digits code displayed on the right.

1. Tick the box(es) of the shipment documents to send to the shipper (e.g., waybill, customs invoice, shipment receipt) and enter the copy quantity for each selected document.
2. Click 'Send' to send an electronic copy of the documents to the sender via email or click 'print' to print downloaded or selected documents. 

Email Shipment Documents to Sender

1. Enter documents recipient's email.
2. Enter email subject and message.
3. Click 'send' to proceed.

Once done, the recipient will receive an email with the selected shipment documents, waybill number, creator's contact, and shipping instructions.