If you're managing a shipment and need to arrange a pickup with a waybill that’s already been created, follow the steps in this guide.
First, go to MyDHL+ and select the country of residence.
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Step 1: MyDHL+ Navigation
The 10-digit waybill number is required to arrange a shipment pickup.
You can locate it in the confirmation email sent during shipment creation, in MyDHL+ if you have an account, or by reaching out to the shipment creator.
Otherwise, follow this guide to create a shipment and arrange a pickup in one go.
- Click 'Schedule a Pickup'
- Select 'No' for the section - Do you need to create a shipping label?
- Select 'I have DHL Waybill number'
- Enter a valid waybill number
- Enter shipment holder's 'Country Code' and 'Phone Number'.
- Click 'Next' to proceed.
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Step 2: Pickup Details
- Enter shipment holder's name and company.
- Enter shipment pickup address
- Enter shipment holder's email address and phone number.
- Select a location within the pickup address.
- Add a special pickup note for the courier. *e.g, if you need a DHL box, it's mandatory to mention it here so the courier can have it ready for you.
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Step 3: Shipment Details
Two options available for selection - using your own package or DHL's.
Ship with Your Own Package
- Enter the shipment quantity.
- Enter the shipment weight.
- Enter the shipment dimensions - length, width, and height.
- Click 'Next' to proceed.
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Ship with DHL's Packages
- Enter the shipment quantity.
- Enter the shipment weight.
- Select a DHL box.
- Click 'Next' to proceed.
Note: Selecting a DHL box in this section does not place an order for a box. To order a DHL box, add a special note for the courier at the end of your shipment booking.
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Step 4: Shipment Pickup Date and Time
- Select a pickup date.
- Select the pickup time range using the slider.
- Click 'Schedule Pickup' to proceed.
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Step 5: Pickup Confirmation
Pickup scheduled!
You can provide a phone number or email to notify the shipment holder.
Otherwise, review the details on the right and prepare the shipment before the pickup date.
Note: It's mandatory to print one copy of the consignment note, also known as waybill and two copies of the commercial invoice to hand over to courier during pickup.
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