As a business owner, you understand the importance of offering reliable and secure shipping when sending your products out to your buyers, customers, and clients. However, despite your best efforts, packages can sometimes be lost, damaged, or delayed in transit due to unforeseeable circumstances.
In situations such as these, not only does your customer lose out on their order – but if you are unable to provide them with a suitable replacement, you could lose brand credibility which in turn affects your long-term business success. One way to protect both you and your customer during these situations is to have shipping insurance for your shipments.
Shipping insurance is typically offered by postal, courier, logistics, or last-mile delivery companies, and covers losses incurred while the shipment is in transit. While the specific terms of a shipping insurance policy will differ according to the carrier offering it, it generally serves to protect the exporter by shifting liability to the carrier in case of unexpected circumstances.
As a leading international logistics and last-mile delivery carrier, DHL Express offers optional shipping insurance to give business owners peace of mind and protection against potential losses.
How does DHL Express shipping insurance work?
DHL Express shipping insurance includes coverage in the event of loss or damage during transportation. It is separate from our standard liability, which covers only part of the value of your shipment in the event of direct loss or damage while in transit, at no extra cost to you.
When placing your shipment order, select the optional ‘Protect Your Shipment’ box to indicate you want to add-on DHL Express shipping insurance. You will have to indicate the value of your shipment, which should also be reflected on your invoice. Our shipping insurance costs a premium of NZ$25 per shipment or 2.50% of the insured value if higher; all costs will be automatically processed by our on-site calculator, making the process seamless and fuss-free for you.
In the event that anything happens to your shipment when it is in transit, you can proceed to file a claim with DHL Express and receive compensation up to the declared value of your shipment. DHL Express will then reimburse you for the respective amount accordingly. Do note that you will still have to communicate with your buyer or customer about the loss, and make alternative arrangements for service recovery with them separately.
