Functioning as a central hub for shipment preparation and tracking, MyDHL+ allows our customers to stay updated on all that is to know about their international couriers. We understand how important it is to have a seamless and convenient process when shipping overseas – our intuitive platform responds to the needs of exporters and importers looking for a powerful international express delivery service that is streamlined for all types of businesses. Whether you’re shipping with DHL Express for the first time or the hundredth, we’ll always get it right.
WHAT CAN YOU DO WITH MYDHL+
We have integrated most shipping services you’ll require into MyDHL+, which means you won’t have to rely on multiple applications to prepare labels, create invoices, consolidate shipping bills, schedule deliveries and track couriers.
Our goal is to make international deliveries simple for our clients – this means allowing you to ship at your convenience, on your time and always based on your needs.
Here’s a snapshot of what you can experience with MyDHL+ when you choose DHL Express:
1. Estimate prices and shipping rates
For any shipper, understanding the costs involved when shipping overseas is important for helpful cost planning. Through our portal, you can seek quotations for shipments and access the latest customs and duties rates applied when your parcel leaves the Philippines and arrives at your destination country. You can also enquire about preferential rates when you sign up for a business account with us.
2. Creating shipping labels and invoices
MyDHL+ makes it easy to prepare shipping labels and invoices on our platform. Intuitive dropdown menus, stored information such as customer addresses and product names, and helpful identification of customs codes speed up the prep process. Our preset and customisable templates, as well as samples, give you an edge when preparing shipments – it’s alright if you’re only starting out, as you’ll have all the materials you require at your fingertips. Plus, you won’t have to rely on manual work to complete any of these. Let our automated and streamlined processes do the job for you.
3. Accessing records
Whether they’re address books, shipment bills or shipping history, we have them all stored on our platform for your easy access. In the event there are issues during deliveries, or when it’s time to audit a year’s worth of shipments, you can retrieve all required information in just a few clicks. Whatsmore? You can also customize your dashboard, shipping preferences and address book in ways that facilitate backend reporting aligned to your business needs.
4. Schedule pickups and collection
When you ship with DHL Express, we take the hassle out of shipping by providing pickup and collection of your parcels for delivery. All you have to do is select your packaging materials, prepare your shipment and then schedule for us to pick up your courier for delivery. Alternatively, you can find the nearest DHL Service Centre via our platform and drop off your parcel with us. Once we receive your parcel, you can switch over to the courier tracking dashboard on MyDHL+ for real-time delivery updates.
5. Manage and track couriers
Access real-time courier tracking when you ship with DHL Express so you can have peace of mind knowing your parcel is on its way to your recipients. Should you run into any challenges post shipment, such as delays or lost couriers, you’ll be notified immediately via MyDHL+. That way, you can take the necessary measures for your customers.
Our parcel tracking service is available for recurring and one-off shipments.
Here’s an overview of the notifications you’ll receive as part of our express courier tracking service:
- Picked up: A DHL courier has picked up your parcel. This is where your parcel tracking begins.
- Clearance Event: Should you receive a notification of such, you may be required to provide additional information to customs authorities to prevent unnecessary delays. View our customs clearance guide for insightful tips.
- Customs Clearance: Your shipment has been released from customs.
- Out for Delivery: Our delivering courier has your parcel en route to your recipient.
- Delivered: The parcel has been delivered to the destination address as stated on the shipping label. Should an alternate delivery method be requested by the recipient on demand, the tracker will indicate that the parcel has been delivered once the method of delivery is fulfilled. This is with the exception of the on-demand delivery option of 30-Day Vacation Hold.
- Exceptions: Any unforeseen events that affect the normal delivery progress, including weather delay or delivery address not accessible/closed when our courier team arrives, our tracking platform will indicate accordingly.
Let MyDHL+ show you how shipping can be easy and hassle-free!
View our step-by-step guide below or reach out to us if you have questions.
Adding Addresses To MyDHL+ Address Book
Add addresses manually by keying in correct and complete details about your recipients.
STEP 1:
Login to MyDHL+.
STEP 2:
Click Manage Shipments / Address Book.
STEP 3:
Click Add Contact.
STEP 4:
Fill in your contact’s details and click Save.
You may also upload more than one address by downloading all your contacts into a “.csv” file.
STEP 1:
Click Manage Shipments / Address Book / Upload Contacts.
STEP 2:
Click Upload My File.
STEP 3:
Click MyDHL+ Upload.
STEP 4:
Select your CSV file and click Upload.
Providing Customs Invoice Data
Manual
Entry
STEP 1:
Click Add items and complete the required fields. Click Add Another Item as needed.
Create via Customs Invoice Template
STEP 1:
Login to MyDHL+ and click My Shipment Settings / Customs Invoice Templates.
STEP 2:
Click Create New Template.
STEP 3:
Fill out all relevant details completely.
STEP 4:
Indicate Reason for Export and Select customs terms of trade. Update and Save when completed.
STEP 5:
To use your Customs Invoice Template, click Create Invoice and use our enhanced Customs Invoice Template during shipment preparation.
STEP 6:
Select the Invoice Template you saved.
UPLOAD A PRODUCT/ITEM LIST FOR EASY SHIPMENT PREPARATION WITH CUSTOMS INVOICE ELECTRONIC DATA
STEP 1:
Login to MyDHL+. Click My Shipment Settings / My Product/item list.
STEP 2:
Click Upload a list.
STEP 3:
Click Browse. Locate and select your product template csv file. Click Upload.
STEP 4:
Your product/item list is now populated and ready to be accessed on your next manual Customs Invoice entry.
STEP 5:
Access your list when creating a Customs Invoice by clicking My Product/Item list and select the list you uploaded.
Shipping And Paying By Credit Card
Login to MyDHL+. If you have not yet done so, follow steps to register here.
STEP 1:
Click Ship / Create a Shipment.
STEP 2:
Click Continue. Fill out all fields and click Next.
STEP 3:
Select Documents. Then select the description that describes your shipment. Click Next.
STEP 4:
Select Packaging type and click Next.
STEP 5:
Specify which Credit Card to pay for this shipment, then click Next.
STEP 6:
Click Shipment Date. Choose from the Delivery Date options shown to set the date of your shipment. Click Select.
STEP 7:
You may opt to select Optional Services per your shipment needs. Added charges may apply. Click Next.
STEP 8:
Check the Estimated Charges. Choose to pay by Visa or Mastercard. Click Accept and Pay.
STEP 9:
Click Send Documents to the shipper to provide to the courier.
STEP 10:
Fill out the Shipper Email and the Message to inform the shipper to print out the shipping document.
STEP 11:
Reprint Documents or Download a copy of the documents.
STEP 12:
Click Schedule a Pickup.
EXPORT
Follow ‘IMPORT’ steps 1-7.
STEP 8:
Click Yes - Schedule a Pickup. Drag the yellow tag on the timeline to set your Pickup time range. Choose Pickup specific location and click Next.
STEP 9:
Check the Estimated Charges. Choose to pay by Visa or Mastercard. Click Accept and Pay.
STEP 10:
Click Print Selected Documents to provide copies of the Air Waybill and Waybill Document for courier upon pickup.
Note: Please allow pop up and Java Script to function.
STEP 11:
Reprint Documents or Download copies of the documents for yourself.
Shipment Upload Guide
Uploading shipments into MyDHL+ is quick and easy once you’ve imported and mapped a file for the first time. The easiest way to mass upload shipments is to use the MyDHL+ Upload option.
UPLOAD AND MAP A SHIPMENT FILE (FIRST TIME)
STEP 1:
Click Ship / Upload a Shipment File.
STEP 2:
Select Upload My File and Map to DHL Fields.
STEP 3:
Set the parameters for your shipment file upload, then click Select File.
STEP 4:
Locate your csv file and click Choose / Open.
STEP 5:
Click Upload.
STEP 6:
To ensure successful uploads, select Not Sure.
STEP 7:
Map all CSV fields on the left to the MyDHL+ fields on the right.
Note: The wordings will be exactly the same between each column.
STEP 8:
Name your scheme and save. Select Process Shipments.
IMPORTANT: Saving the mapping scheme (E.g. Scheme 1, 2) before you process shipments ensures you need not repeat the process in your next upload.
STEP 9:
A report will appear for successful and unsuccessful uploads for correction and re-upload.
STEP 10:
Access Manage My Shipments to edit your upload error. Otherwise, select all shipments you need printed and select Print from the Actions button.
UPLOAD A SHIPMENT FILE WITH SAVED MAPPING
STEP 1:
Click Ship / Upload a Shipment File.
STEP 2:
Select Select an Available Mapping Option.
STEP 3:
Select your scheme from Upload Options and set the parameters of your upload.
STEP 4:
Locate your csv file and click Choose / Open.
STEP 5:
Click Upload.
STEP 6:
Click Process Shipments.
Setting Up Shipment Notification On MyDHL+
Setting up Notifications (Default)
STEP 1:
Go to MyDHL+ and click Login.
STEP 2:
Click My Shipment Settings, select Notifications and Sharing.
STEP 3:
Shipment emails are sent from a DHL email address. Set up a different sender email address if preferred.
STEP 4:
Set up default notifications to keep up-to-date with the latest shipment status. Defaults created will apply to all shipments.
STEP 5:
Save changes by clicking Save at the bottom of the page.
Setting up Notifications (Per Shipment)
STEP 1:
Go to MyDHL+ and click Login.
STEP 2:
Create a shipment and print the AWB, bringing you to this page. Click Get and Send Notifications.
STEP 3:
Select notification type, details and checkpoints.
STEP 4:
Click Notify to save changes.
DHL Proview User Guide
Use DHL ProView™ and monitor your shipments statuses with individual PIN(s) for your account number(s).
Access
Login to MyDHL+. Click Track, then Monitoring and Notifications.
Registration
- Enter the account number and PIN* and click Add. * Note: To obtain PIN(s) for your accounts, contact Helpdesk ecommerce.sg@dhl.com
- If you have more than 5 accounts, use Import file and upload the account numbers and PINs by creating your own CSV file.
- Click Next to proceed.
- Add contacts and mode of notifications if you want to sign up for notifications alert. Otherwise, select I want to have visibility only and click Next to complete the registration process.
- Select I want to be contacted through my contact list.
- Create your own Contact ID (which will be used later at Notifications setup) and input the mode of communication. Enter email address or mobile number depending on your preferred mode of communication.
- Click Next to proceed.
- Add notifications is only required if you want to receive notifications as emails or SMSes.
- Select the type of shipment status* that you wish to be notified.
* Note: Select carefully as this may generate a lot of emails in a day. - Select the Contact ID you have created in the previous step.
- Select the time of notification*.
* Note: Select carefully as this may generate a lot of emails in a day.
Navigation
Log in to go to the main page. Menu is on the left and Summary of all shipment statuses is on the right.
To manage notifications, click the Manage accounts, Notifications, or Contacts.
To view more details on the different type of shipments, click View receiver billed, View Outbound, or View 3rd party.
Download & Track
- Click any type of shipment to go to shipment detail screen.
- Search for specific shipments by using Find Shipment By.
- Use Download List to download data in Excel spreadsheet.
- Click the Waybill number to track and retrieve the detailed movement of a shipment.
Notification for a specific shipment
- Click any type of shipment to go to shipment detail screen.
- Sort displayed results by clicking one of the table headers.
- Mark the checkbox to the left of the air waybill to receive event notifications for an exceptionally time-critical shipment.
- Click Override selected items to override the default notification setting for just that shipment.
