Express delivery services have become increasingly popular due to their speed and reliability. According to Allied Market Research¹, the express delivery market was valued at US$262.86 billion in 2020. It is expected to increase 6.4% by 2030, reaching US$484.38 billion.
So, what is express shipping? It is a delivery method that ensures that your package is delivered in the fastest way possible. Although consumers may have to pay an additional fee for expedited shipping, it’s a premium they are willing to take on if it means receiving their goods early.
Increasingly, consumers are opting for express delivery services due to their convenience and speed of delivery. Express shipping is popular, both among businesses that employ business-to-business (B2B) and business-to-customer (B2C) models. Read on to learn more about express delivery in the Philippines and its structure.
How does the shipping business work?
Shipping is a complicated operation of transporting freight across or within borders, and it comes with many strict regulations. There are three main shipping formats – land transport, ocean shipping, and air shipping – each with its own set of pros and cons.
Land transport is commonly used for the first and last mile delivery of a shipment, when it first leaves the sender to the logistics warehouse, and in the destination country when it departs the warehouse for the recipient. On the other hand, ocean and air shipping is commonly used for longer distance transportation, such as cross-border shipments.
In terms of speed, shipping by air is by far the most optimal choice for expediting freight shipment. With assets of over 500 aeroplanes, 34,000 vehicles, and over 100,000 employees, DHL Express has a very strong international network that can help businesses ensure that their shipments can reach the furthest destinations in the shortest time frame.
Benefits of express shipping to businesses
Express shipping can also boost your business. Quick and safe deliveries are critical for any company that operates across borders. Delivering shipments quickly and in good condition is one of the best ways to ensure customers’ loyalty. According to a 2021 Digital Commerce 360 and Bizrate Insights survey², 68% of consumers stated that quick shipping is one of their primary reasons to purchase orders.
Express shipping is essential when it comes to e-commerce. Without reliable express delivery services, e-commerce firms will struggle to grow. On the other hand, businesses that offer express shipping services internationally reap several benefits.
1. Improves brand loyalty
All businesses strive to achieve brand loyalty. Express delivery services in the Philippines are essential in this regard. When businesses secure reliable logistics partners who ensure their customers receive their orders quickly, customers receive a positive buying experience – encouraging them to purchase again. With repeat purchases, timely deliveries and products that arrive in optimal condition, the chance of creating strong customer relationships and brand advocates increases.
Increasingly, customers prefer express shipping due to next-day delivery guarantees. A PwC consumer survey³ found that 88% of consumers are willing to pay for faster delivery services. Businesses should capitalize on this trend to capture a larger share of their respective markets.
2. Reliability and Integrity
Express shipping is also about safety. This is another way to gain the trust of customers, which hinges on receiving a package undamaged. Packaging is an essential factor underlying the safety of a parcel. Express delivery services aim to ship packages in their original condition. The packaging for each product is determined on a case-by-case basis.
Another feature of express delivery is the guarantee that the cargo will be intact. It is easy to track shipments, as most of these delivery services offer tracking systems. One such example is DHL Express, who is able to quickly identify any shipments that are stalled in transit with its Advanced Quality Control Center (AQCC) system, and hunker down on corrective actions using machine learning and artificial intelligence (AI) to ensure a quick turnaround.
3. Around-the-clock delivery service
According to a study by Oracle Retail⁴, 13% of customers said they would not order from the retailer if the delivery was late. This shows the importance of ensuring the timeliness of delivery services. DHL Express offers various benefits and support for its customers to track and manage their shipments around the clock, such as chatbots for 24/7 customer support, and an online On-Demand Delivery (ODD) portal to schedule or re-schedule deliveries.
How does express shipping make your business stand out?
Offering express shipping services gives your business a competitive edge over competitors. This is because many customers prefer fast deliveries. A Clutch survey⁵ found that an estimated 48% of customers say their packages usually arrive within 2-3 days. This demonstrates the value of express shipping in the modern world.
The role of DHL Express in express shipping
With over 220 destinations worldwide, DHL Express focuses on providing a smooth-sailing and easy international delivery experience. Our express shipping services cater to various needs, such as:
Same day: Fastest possible delivery for emergency shipments
Urgent and Time-Sensitive: Delivers by the next possible business day
Less urgent: Delivers within 1-3 business days
In addition, DHL Express also offers a wide range of optional services, such as preparation and packing, shipment protection, dedicated pickups, duty billing related services and more. Our all-in-one shipment management solution MyDHL+ also makes it easier to ship internationally for our account members, such as arranging pickups, comparing rates or asking for quotes, view shipping history and monitor shipments with ease.
In conclusion, if you want to achieve a higher level of customer satisfaction, consider giving an option for express delivery to your customers. Choosing DHL Express will help you retain your customers and increase their loyalty to your brand. We have operated for 25 years in more than 220 countries worldwide, including the Philippines, and offers a wide range of delivery services, including express shipping. Sign up for an account and start delivering with us today!
