Recently, we’ve observed a rise in scam cases where scammers pose as our colleagues from DHL Express Singapore. They ask a series of questions regarding our services via WhatsApp offering monetary incentives in return.

DHL does not solicit surveys from customers with monetary incentives. If you come across such messages or know someone who has, please do not respond to them. Instead, report the sender via the WhatsApp reporting feature and inform us via sg.reportphishing@dhl.com.

For more information, please visit https://www.dhl.com/sg-en/home/footer/fraud-awareness.html to know how to handle such situations.

Effective 22^nd June 2023, Ad-Hoc Pick-up schedule is no longer available for all Public Holidays, including holidays in lieu, listed by the Ministry of Manpower.

The ad-hoc pick-up timings from 29^th June 2023 will be as follows:

This is effective for all channels, including MyDHL+, Electronic Shipping Solutions (ESS) tools, Customer Service and ESS hotline.

Take note that regular pick-ups on public holidays are not affected by this change.

Start chatting with us on new DHL Express WhatsApp Digital Assistant +65 8240 0610. You can easily track and trace your shipment with your airwaybill or instantly get your shipping queries answered. Get more details