At DHL, we strive to ensure that your parcel reaches you safely and securely. If no one is available to receive your delivery, our courier will leave a Not Home Card at your address to notify you of the missed attempt.
Sorry We Missed You: What’s on the Not Home Card
What to do next?
With our On-Demand Delivery (ODD) service, you have flexible options to manage your delivery. Each Not Home Card features a QR code directing you to our ODD website, which makes redelivery and collection even simpler:
- Scan the QR code to access https://ondemand.dhl.com/sg.
- From there, you can choose to reschedule delivery or explore other parcel collection options as per your convenience.
Didn't Find a Card?
If you haven’t received a Not Home Card, your parcel may still be on its way. To confirm the status of your shipment, use the tracking number provided by your merchant or online shop to track the parcel.
At DHL, we are committed to delivering your parcels with care and convenience. Thank you for choosing us to serve your delivery needs!
