Efficient billing and payment systems are vital for businesses operating in the fast-paced world of overseas shipping and logistics. Managing invoices can be time-consuming and prone to errors when done manually. That’s where DHL MyBill steps in.
This DHL e-payment tool allows you to manage your logistics billing more effectively, enjoy 24/7 access to invoices, and choose flexible payment options. This guide will walk you through everything you need to know on how to use DHL MyBill — from registration and payment methods to key features and benefits — so you can focus on growing your business.
What is DHL MyBill?
DHL MyBill is a free, user-friendly, electronic invoicing platform designed to simplify the management of DHL Express billing. It replaces traditional, paper-based invoicing with an efficient online invoice payment system, allowing businesses to view, download, and pay invoices with just a few clicks.
Whether you’re handling regular shipments or managing large-scale air cargo shipping, DHL MyBill provides the tools you need to:
- Access your invoices anytime and anywhere
- Conduct online invoice payment securely
- Streamline your accounting processes
- Report and resolve invoice issues without delays
This seamless e-payment tool empowers businesses to take control of their finances and billing in logistics.
Key features and benefits of DHL MyBill
Comprehensive invoice access
With DHL MyBill, you gain 24/7 access to all your invoices and billing documents through a secure online portal. Additionally, the platform provides a 12-month history of your billing records, giving you a complete overview of your financial interactions with DHL Express. This extended access is invaluable for tracking trends, preparing audits, and ensuring every payment aligns with your records.
Imagine the convenience of simply logging in, downloading an invoice in seconds, and integrating it directly into your accounting system. DHL MyBill even offers a customizable download option in Excel (.csv) format, enabling you to tailor invoice data to meet your business's needs.
Flexible payment options
Beyond traditional payment methods like credit/debit cards, ATM transactions, and Internet banking, DHL MyBill supports modern payment options such as Alipay, WeChat, Line Pay, and True Money, making it quick and easy to settle invoices.
For businesses that prefer in-person payments, MyBill generates a QR code or reference number, allowing you to pay at participating outlets.
Simplified financial management
The Statement of Account feature consolidates all your billing information into a single, easy-to-navigate overview. From upcoming payments to cleared invoices, you’ll always have a clear picture of where your finances stand.
Additionally, the online invoice issue reporting tool allows you to flag errors directly within the platform. No phone calls, no endless email chains — just a streamlined process to address your concerns promptly.
Mobile accessibility
The DHL Express Mobile App offers seamless integration with MyBill, allowing users to manage their invoices and payments on the go. From viewing invoices to completing payments, the mobile app ensures that businesses can handle their billing tasks from anywhere, adding a layer of convenience and flexibility to their operations.
Automatic payment setup
Automatic payment setup is a lifesaver for businesses juggling multiple invoices or recurring shipments. MyBill lets you link your preferred credit or debit card to the platform and set up auto-payments. This eliminates the need to manually log in for every transaction, ensuring your bills are always paid on time.
How to register for your DHL MyBill account
- Download the DHL Express Mobile App from the App Store or Play Store.
- Register by clicking "Sign Up."
- Fill in your details and submit.
- Verify your account by entering the one-time password (OTP) sent to your mobile number.
- Activate your account: Check your email and click the verification link.
Once your account is active, you’ll have instant access to all the benefits of DHL MyBill and can easily pay your DHL invoice online.
How to pay DHL bills online
On desktop
- Visit https://mybill.dhl.com and log in using your registered email and password.
- Once logged in, you’ll see a dashboard displaying all your outstanding invoices. Select the invoice you want to pay.
- Click on the option to "Pay" for your selected invoice. Confirm your choice by clicking “confirm”
- Choose "One-Time Payment" and select your preferred payment channel:
- Credit/debit card: Enter your card details, click "Finish and Pay," and verify the transaction using the OTP sent to your mobile.
- ATM payments / Internet banking: Provide the necessary details, and the system will generate a reference number with a QR code. Print or download it to make the payment via ATM or mobile banking.
- Over-the-counter payments: Enter the required information, and the system will create a reference number with a QR code. Use this to pay at Tesco Lotus, Big C, Thailand Post, or Truemoney kiosks.
- E-Wallets: Choose from Alipay, WeChat, Line Pay, or True Money, and click "Finish and Pay" to complete the transaction.
By Mobile
1. Login to the DHL MyBill App
- Open the DHL Express Mobile App.
- Tap the hamburger menu (☰) and navigate to "MyBill."
- Log in with your registered email and password.
- Set up Auto-Pay.
2. Go to My Account and click "Go to My Wallet."
- Add your card details and submit.
- Scroll to the bottom of My Account, select the account for auto-pay, and assign it as "Auto-Pay Admin."
- Choose the linked credit card and click "Confirm" to activate auto-pay.
MyBill vs. MyDHL+: What are they used for?
While both MyBill and MyDHL+ Thailand serve DHL Express customers, they are designed for distinct purposes:
- MyBill: A dedicated billing portal for managing, paying, and tracking DHL Express invoices. Its multiple payment options and reporting tools simplify financial processes, making it ideal for logistics billing.
- MyDHL+: A comprehensive shipping platform for creating, managing, and tracking shipments. It’s a hub for international shipping, offering tools for seamless air cargo and overseas shipping.
Together, these platforms complement each other, allowing you to manage both your shipments and billing efficiently.
Use MyBill for hassle-free billing in logistics
DHL MyBill empowers businesses to control their logistics billing conveniently and flexibly. From streamlined payment options to mobile accessibility, it eliminates inefficiencies and simplifies financial management.
Ready to optimize your billing and logistics? Sign up and log in to DHL MyBill today! If you need support, you can call the team at 02-3455099 (press 2 for assistance) or email at invoicequery@dhl.com.
For businesses looking to expand, consider opening a DHL Express business account to access additional benefits, including discounted rates and advanced shipping tools.
Frequently Asked Questions About DHL MyBill
MyBill is designed for customers who already have an existing DHL account.
Yes, MyBill is eligible only for customers with an existing DHL account. If you don’t have a DHL account yet, apply for a DHL Account today.
Once the payment is completed, the status on your MyBill dashboard will change from “Unpaid” to “Paid.” However, please note this update may take up to 2 business days.
Click on “Forgot Password” on the login page. You will receive an email with instructions to reset your password.
Navigate to “My Account”, click on “Me”, and select the option to dispute the invoice. Alternatively, you can call our billing experts at 02 345 5000 for assistance.
You can reach out to the following support lines based on your needs:
MyBill Hotline: 02 345 5099 (Press 2)
Operating hours: 0900 – 1800hrs, Monday to Friday
Billing Hotline: 02 345 5000
Operating hours: 0900 – 1800hrs, Monday to Friday
Customer Service Hotline: 02 345 5000
Available 24/7 for general inquiries
